Audience Services Manager (Year Round)

Mission
The 1932 Criterion Theatre brings the Mount Desert Island community together through
distinctive performing arts and cultural programming. We champion creativity while preserving
our historic venue for the enjoyment and enrichment of current and future generations.

Summary
The Audience Services Manager is a key member of the Theatre’s leadership team, responsible
for the strategic and day-to-day oversight of front-of-house operations, including box oﬃce,
concessions, and patron engagement. This position plays a vital role in advancing the
organization’s mission by ensuring a welcoming, inclusive, and high-quality experience for all
audiences.

Key Responsibilities:
Front-of-House Leadership & Staﬀ/Volunteer Supervision
• Recruit, train, supervise, and evaluate front-of-house and concessions staﬀ
• Foster a collaborative, respectful, and mission-driven work environment
• Develop and maintain staﬀ/volunteer schedules to ensure coverage

Patron Services & Box Oﬃce Operations
• Oversee ticketing and box office
• Serve as a primary point of contact for patron inquiries and concerns

Concessions & Inventory Management
• Direct all concessions and bar operations, including procurement, inventory control, and
vendor relationships
• Ensure compliance with applicable regulations and best practices
• Oversee ordering of concessions, bar supplies, and custodial materials

Qualifications:
Demonstrated leadership experience, preferably in a nonprofit, arts, or hospitality setting
Strong organizational and administrative skills, with the ability to manage multiple priorities
Commitment to providing inclusive, high-quality patron experiences
Ability to work evenings, weekends, and holidays as required by performance schedules

Full Time, Year-Round, Guarantee of 30 hours per week
$24/hour, with overtime eligibility for hours worked beyond 40 per week
Reports to: Executive Director
Benefits
• Generous health, dental, and vision insurance
• Paid time oﬀ, including vacation, sick leave, and holidays
• Optional 401K plan (no employer match)

To apply send CV, one page letter of inquiry, and three references to info@criteriontheatre.org
More information at criteriontheatre.org
No phone calls please.

The 1932 Criterion Theatre

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Audience Services Manager