Retail Shift Lead

  • R. H. Foster Energy, LLC
  • 114 Main St, Princeton, ME, United States
  • 02/27/2018
Full time Retail

Job Description

SUMMARY

The Shift Leader performs duties that consistently and safely enhance the customer experience and profitability of the operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Demonstrates dedicated commitment to our COMPANY PURPOSE of being "More Than You'd Expect" by exceeding the expectations of all those that we serve.

WORKPLACE SAFETY is the responsibility of all associates.  Is responsible for ensuring all employees work in a safe manner by abiding by safety policies, procedures, and expectations, and by notifying management promptly of any unsafe conditions or concerns.

Maintains commitment to our Customer Promises by demonstrating "TEAMWORK AND POSITIVE ATTITUDE" and will apply its meaning and purpose with all others, including but not limited to, employees, customers, and vendors.

 Contributes to a CREATIVE and INNOVATIVE work environment by maintaining a culture where all employees can share ideas and suggestions that will enhance results of a particular process or function, job or department, or overall company.

Enhance the customer experience by executing six steps of the customer promise.

Complies with all legal and regulatory requirements including but not limited: the sale of alcohol and tobacco, lottery, petroleum products, food safety, etc.

Performs all aspect of cashiering to include but limited to: handling cash, making changes, processing credit cards, selling lottery, handling pre-paids, cashing checks, processing EBT, etc. Tasks must be performed in a trustworthy manner.

Performs looping, cleaning and stocking and other daily duties per tasks list.

May perform deli duties.

Pre-screening of applicants.

Promptly notify management of customer service, security, and safety or inventory issues.

Perform all duties in compliance to the Cash Handling SOPs and other company expectations.

Shift Leader duties include: overseeing operation of assigned shifts to include employee performance, customer service and all aspects of safety and security, paperwork process requirements, and other duties/projects as assigned.

Performs cashiering and other clerical duties to relieve subordinates during peak work periods.

Totals and summarizes funds received, endorses checks, and prepares bank deposit slip.

Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

SUPERVISORY RESPONSIBILITIES

Directly supervises 1-3 employees in the Convenience Retailing. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work, and addressing complaints and resolving problems.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

  • Performance Coaching - Defines responsibilities and expectations; gives performance feedback; motivates for increased results; encourages training and development.
  • Team Leadership - Fosters team cooperation; supports group problem solving; acknowledges team accomplishments.
  • Delegation - Delegates work assignments; sets expectations and monitors delegated activities; provides recognition for results.
  • Leadership - Inspires and motivates others to perform well; accepts feedback from others; gives appropriate recognition to others.
  • Managing People - Takes responsibility for subordinates' activities; makes self-available to staff; fosters quality focus in others.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Tank Smart C, No Butts Tobacco, TOB, TAM, Propane Disp. Station: CTEP

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Foster’s Princeton On The Run
114 Main St, Princeton, ME 04668
207-796-2673
EOE/Minorities/Females/Vet/Disabled