Customer Service Rep - Scarborough

  • Bonney Staffing Center, LLC.
  • Portland, ME, USA
  • 12/06/2018
Temp to Hire Customer Service

Job Description

Customer Service Representative (94676)

Bonney Staffing - Scarborough, Maine

Job Description

Local Corporate office in Scarborough seeking to add one more dynamic, motivated employee to their busy team. The primary function of this role is to act as the first point of contact for all associate HR related phone or self-ticketing inquiries. This requires all interactions to be recorded in the company’s case management system, so data entry accuracy is a must! If a situation requires more research, or more in-depth analysis or response, it is forwarded to subject matter experts.

Who We Are:

At Bonney Staffing, we work hard to find the right fit for every job seeker. Our client relationships and unconditional commitment to integrity will allow you access to exciting opportunities you might otherwise never see in a variety of Front Office, Light Industrial, Medical, Manufacturing, IT/Support, and Warehouse settings, and beyond. Take the guesswork out of your job search and get noticed by the right people when you partner with one of our expert recruiters.


Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors.

Follow call procedure process including verifying all callers to ensure information is being given out to the appropriate person

Identify trends and problems in the calls and bring this to the attention of management

Make outgoing calls to follow-up on self-service tickets and ticket resolutions

Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service

Recognize when escalation to a subject matter expert or to the Supervisor is necessary

Record the details of each call or self-service ticket. Maintain confidentiality of all information.

Perform HR transactions such as address corrections in the HR and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures

Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives

Participate in ongoing training meetings to improve expertise, customer service skills and productivity

Identify missing and inaccurate information in the Knowledge base, creating new documentation when needed

Assist with special projects in the department when assigned by management

Assist with imaging functions when needed on a scheduled basis. This includes prepping, scanning and indexing HR documents into the imagining application

Respond in a timely manner to all request for associate information via subpoenas, email, phone, etc., ensuring that data is not released to unauthorized personnel

Create and maintain documentation on all current processes in the department

Other department duties including print time sheets, distribute corporate checks, and distributing department mail.
What We Need From You:

2-3 years of experience working in an office environment

High School Graduate

Experience in delivery of customer service, preferably related to HR and payroll processes and procedures

Experience in a high volume customer service call center preferable

Excellent listening and telephone skills

Ability to ask relevant questions, clarify incomplete information and summarize key points

Basic computer knowledge and good data entry skills.

What You Will Receive:

At Bonney Staffing, we live and breathe our core values. Our company culture is to hold our internal and external employees to the highest standards of hard work, commitment, professionalism in attitude and ethics, and the gratitude that we are part of a fun and generous team. When you join our company, this is what you can expect:

Pre-placement screenings, training, and support at no cost to you.

Starting pay of $15.50 per hour

A commitment from Bonney Staffing to your personal and general safety.

The opportunity to gain entry level HR experience

Optional health and prescription coverage programs while you are on assignment through Bonney

The opportunity to work for one of the well-known corporate companies near you.

24/7 local servicing and support through your Bonney Staffing branch office for general inquiries and employee support for issues such as pay and onsite accidents.

More than 40 years of experience in the staffing and recruiting industry from which to draw upon.

A new environment in which to grow.