Consumer Services Representative (95931)
Bonney Staffing – Scarborough, Maine
Hours: 8:00 AM – 5:00 PM
Days: Monday - Friday
Who We Are:
At Bonney Staffing, we work hard to find the right fit for every job seeker. Our client relationships and unconditional commitment to integrity will allow you access to exciting opportunities you might otherwise never see in a variety of Front Office, Light Industrial, Medical, Manufacturing, IT/Support, and Warehouse settings, and beyond. Take the guesswork out of your job search and get noticed by the right people when you partner with one of our expert recruiters.
The Consumer Services Representative position in Scarborough is looking for the right candidate to be responsible for handling consumer complaints and inquiries in a fast-paced call center according to company procedures and FDA regulations. You will be in charge of helping resolve customer complaints in a professional manner and providing a quality service to all inbound callers and customer requests. You’ll be responsible for updating records, and handling multiple priorities on a daily basis.
If you are a strong people person with experience in a customer service field and looking for quality compensation for your skills, this might be a great opportunity for you!
What We Need From You:
High School or GED equivalent
Customer focused with previous experience in a call center environment required.
Excellent verbal and written communication skills with the ability to create a rapport and have empathy dealing with difficult situations (calm, confident under pressure)
Ability to discuss sensitive topics related to drugs or abuse product lines.
Well-organized with the ability to prioritize and meet deadlines.
Must be able to effectively multi-task
An analytical and logical approach to problem-solving
Attention to detail and the ability to adhere to procedures.
Computer skills – keyboarding, data entry, and Microsoft office.
Previous medical device experience preferred.
What You Will Receive:
At Bonney Staffing, we live and breathe our core values. Our company culture is to hold our internal and external employees to the highest standards of hard work, commitment, professionalism in attitude and ethics, and the gratitude that we are part of a fun and generous team. When you join our company, this is what you can expect:
Pre-placement screenings, training, and support at no cost to you.
Pay rate of $19/hr
The opportunity to work for a growing company
Optional health and prescription coverage programs while you are on assignment through Bonney
24/7 local servicing and support through your Bonney Staffing branch office for general inquiries and employee support for issues such as pay and onsite accidents.
More than 40 years of experience in the staffing and recruiting industry from which to draw upon.
A new environment in which to grow.