Experienced Service Writer

  • Yankee Ford
  • 165 Waterman Drive, South Portland, ME, USA
  • 06/10/2019
Full time Automotive

Job Description

With our growing facility and customer base, Matt Dalton is anxious to hire the right person ASAP. Interested in making a great career in our friendly family owned business, we are interested in meeting you soon. Yankee Ford provides a complete Benefits Package and excellent team environment. Call Matt @ 207-799-5591 or stop by between 8:00 am and 5:00 pm.

If you can make customers feel welcome and confident that their needs are being met, then our dealership may be an excellent career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

  • Attitude is everything—greet service department customers promptly and courteously
  • Listen to each customer and clearly articulate repair needs to techs
  • Upsell recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adherence to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems

Experience:

  • Automotive/Advisor 1 year minimum
  • Proven track record of above average Sales and CSI scores
  • Reynolds and Reynolds experience helpful
  • Start Date: ASAP

We offer a competitive pay plan, salary and monthly bonus. Call Matt @ 207-799-5591 or stop by Yankee Ford 165 Waterman Drive South Portland Maine between 8:00 am and 5:00 pm. matt@yankeeford.com