Office Administrator / Office Manager

  • Digital Sky, LLC
  • Biddeford, ME, USA
  • 07/22/2021
Full time Admin-Clerical

Job Description

Digital Sky offers the highest quality in modern technology.  We specialize in all things digital including but not limited to:

Digital Video Surveillance                       Wifi Networks                          Smart Homes         

Computer Networks                                 Home Theatres                       Alarm Systems

Access Control                                          Intercom Systems                  Point of Sales

Commercial HDTV                                    Audio Systems

                                   

As an Office Manager with Digital Sky you will be responsible for assisting customers and technicians over the phone, via e-mail and at times in person with inquiries regarding technology products.  This job is mainly performed independently but at times may require you work as a team depending upon task need and may at times require supervisory tasks.  You will provide our customers and technicians service that exceeds expectations by handling appointments with care, collecting complete an accurate information, asking the right question and using the resources provided to problem solve in a timely fashion.  This is a great opportunity to build your career with Digital Sky by leaning all about our products and services while increasing your skills through on the job opportunities.

To ensure continued growth Digital Sky is hiring hard-working and customer orientated people to become part of our Team. 

Job Description:

General Duties

Opens office

Manages customer calls and email requests, troubleshoots customer issues

Coordinates office activities and operations to ensure efficiency and adherence to company policies.

Maintains inventory of office supplies and places orders when necessary.

Manages agendas/travel arrangements/appointments for management when needed

Provides timely reports and prepares presentations/proposals as assigned.

Maintains schedule of vehicle maintenance and ensures completeness

Reviews daily employee time for accuracy and communicates errors to employees and management

Assists with inventory control as needed

Assists with invoicing and collections

Closes office

Additional Duties

Verifies all employee times, tracks attendance and leave time accurately and in a timely manner

Prepare payroll 

Manages inventory of office supplies

Ships products as needed to customers

Creates purchase orders

Receives deliveries & properly attaches invoices to jobs when necessary

Manages emails including personal work and general office email

Creates jobs and communicates to Management, Service and Field Technicians as needed

Verifies employee credit card charges ensures receipt for all purchases attaches receipts to jobs when applicable 

Demonstrate technical knowledge and consultative skills

Assists vendors and customers as needed

Properly keeps Time Records in accordance with company policy

Keeps office, breakroom area, and restrooms clean and stocked

Verifies job information prior to invoicing for management, ensures accuracy of times, notes, equipment

Assist with HR when needed

Misc office duties 

 

Education and Experience Requirements

High school diploma (or GED) required; college of technical/vocational school is a plus

2+ Years’ experience Customer Service preferred

 

Qualifications

Excellent written and verbal communication, listening and presentation skills

Ability to self-manage and prioritize

Ability to work individually and in a team environment

Valid driver’s license 

Physically able to stand or stand for long periods of time

Must be able to pass a background check

Must be able adapt to changes

 

Compensation and Benefits

Competitive Wage

Medical, Dental Simple IRA after 30 days

Vacation and Sick Leave 

Company Cell Phone Provided

10 Paid Holidays per Year

Paid Training