Campground/Visitor Services Manager

  • Wolfe's Neck Center for Agriculture & the Environment
  • Freeport, ME, USA
  • 10/08/2021
Full time General Business Hospitality-Hotel Management

Job Description

 

 

Primary Responsibilities

  • Provide overall management and coordination of all Visitor Services functions including 150-site campground, cabins, rentals, and farm store. Position specifically oversees Office/Reservations, Farm/Camp Store, Housekeeping functions and security.
  • Recruit, hire, train, supervise and support a qualified, engaging, and diverse Visitor Services staff. Evaluate and develop staffing plans to meet operational needs for all Visitor Services enterprises. Create a cooperative, harmonious work environment where staff are respected, informed and appreciated for their participation in the delivery of visitor services and accomplishing our mission
  • Maintain working knowledge of best practices in the camping industry as they relate to safety, sustainability, technology, and the visitor experience
  • Evaluate and manage software for campground reservations and other Visitor Services enterprises
  • Interact with prospective visitors during the inquiry/reservations process all the way through post-visit surveys, ensuring effective communications at each step of the way
  • Develop and manage the Visitor Services budget, currently $1,000,000 annually. Ensure effective monitoring, controls and reporting of daily and weekly financials during the operating season
  • Oversee systems for all rental equipment enterprises and develop and maintain procedures for the safe and effective rental, use and maintenance of WNC’s fleet of rental equipment (kayaks, canoes, PFD’s, paddles, bicycles and helmets)

Skills and Qualifications

  • Minimum of three to five years in a management role in a campground, hospitality setting and or visitor center role or related organization/business
  • S./B.A. in Hospitality, Recreation Management, or a related field, desired but not required
  • A demonstrated commitment to delivering high-quality visitor experiences
  • Clear, demonstrated track record in hiring, training, motivating, and supporting high quality staff
  • Experience in managing/growing revenue-generating programs, managing to budget, and oversee daily financial management in coordination with the finance team
  • Ability to work collaboratively as a member of a high functioning team and develop effective working relationships with people from a variety of backgrounds
  • Strong interpersonal skills and public communication abilities, including excellent customer service and management ability with a diverse workforce
  • Strong organizational abilities, time management skills and ability to effectively plan ahead across the operating season, and to prioritize and manage multiple projects
  • Energetic, dynamic and engaging personality
  • Ability to deal with high levels of autonomy, and ability to be flexible to the changing needs of a vibrant and growing, entrepreneurial organization, and to work well under pressure
  • Must be able to balance a variable work schedule, which includes weekends and holidays