Customer Service Representative/Graphic Designer

  • XPress Copy
  • 17 Westfield Street, Portland, ME, USA
  • 02/27/2024
Full time Admin-Clerical Customer Service Design Other

Job Description

We are looking for our next full-time rock star! Strong computer skills and a graphic background are a huge plus.

XPress Copy is a locally owned and operated print shop. We have been producing high quality print materials for businesses and organizations, within the Portland metro area, for over 40 years. We pride ourselves on being local, fast, and reliable. As a Customer Service Representative, you will be at the core of continuing to grow our company.

Our CSR’s most critical role is interacting and communicating with customers, so being a people person is essential. The ideal candidate is friendly, outgoing, great at forging relationships, has strong written and oral communication skills, and shows genuine interest in others. Experience is customer service is essential. Experience in the print industry is a plus!

Our CSR’s play a wide-ranging role that extends beyond their interactions with customers. While answering incoming phone calls, emails, and online orders is our highest priority, another critical aspect of the job is creating, reviewing, and processing artwork and invoices. It is important that these tasks are familiar and comfortable. Basic or advanced skills within Microsoft and Adobe are certainly a plus.

XPress Copy is a fast-paced environment that requires our CSR’s to juggle multiple incoming and outgoing projects, all at one time. Being well-organized, having efficient time-management skills, and the capability to stay cool while under pressure, are all traits that are crucial for succeeding in this role.

We are a small family business that takes pride in our customer service! You will not find a better team in the industry… Come join us!

Skills Required – Excellent Communication, Interpersonal Skills, Teamwork, Creative Problem Solving, Time-Management, Multi-Tasking, Detail-Oriented, Motivated, Quick-Learner. Must be able to stand for up to 4 hours and lift 25 lbs.

Computer Skills Required - Microsoft Outlook, Word, Excel, and Adobe Acrobat.