Looking for a motivated Service Manager for a heavy duty truck dealership. We sell & service New Ford Trucks, Peterbilts, and Used all makes. Knowledge of automotive & trucks is a must.
The essential job functions are as follows:
- Supervises all Service Department personnel
- Supervises the opening and closing of work orders for control of each shop job
- Maintains and monitors detailed records of time and performance of Service employees
- Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
- Up-sells any service that is necessary to keep the product operating more efficiently and safely
- Stays current on product improvement programs from Ford & Peterbilt
- Orders and maintains needed shop supplies
- Monitors customer satisfaction through phone calls and on-site visits
- Coordinates with Ford & Peterbilt on programs, and technical machine problems
- Interviews and selects qualified personnel
- Reports status of shop goal and objective achievement to either the Parts & Service Director or GM
- Assists in planning and developing service marketing programs
- Acts as site safety coordinator in conjunction with Corporate Safety Manager
- Monitors training needs and provides for the delivery of such training as required
- Greet customers and offer excellent customer service
- Translate customer-reported problems to actionable work orders for technicians to complete
- Ensure that work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer concerns
QUALIFICATIONS
- 2+ years of service advisor/writer experience
- Exceptional interpersonal and customer service skills
- Working knowledge and experience of automotive/truck repairs and parts
- Secondary education in the automotive/truck field or equivalent work experience
- Strong communication skills
- Organizational skills including the ability to prioritize
- Proficient computer skills
- ADP/CDK experience is a plus
- Valid driver's license and clean driving record
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
Shift:
License/Certification:
- Driver's License (Preferred)
Work Location: In person