Focus on supporting assigned accounts, while also looking for new sales/business opportunities. Develop positive relationships and interactions with customers to understand their needs, provide solutions, respond to inquiries, handle and resolve issues, and ultimately help to achieve sales targets and revenue goals. Help to facilitate and participate in cross-sell opportunities, new account prospecting, and sales calls. Develop knowledge of the company's products, product lines, and/or services; existing customers and potential customer landscape; consumers; the sales process; and industry trends.

Job Duties and Responsibilities

Act as a primary point of contact for customers and address their inquiries and concerns promptly. Proactively provide information or respond to inquiries about accounts, products, and services or information concerning pricing, changes in service, discontinuance, shipping, etc.
Collaborate with colleagues and internal groups (operations, logistics, product development, marketing) as needed to solve customer issues and ensure customer satisfaction
Maintain accurate records of customer interactions, sales activities, and sales pipelines
Utilize the various systems and processes such as the order process, Salesforce/Power BI, inventory management, logistics systems, supply/demand planning, etc.
Analyze customer accounts to identify growth opportunities and areas for improvement
Present and promote products or services to existing customers effectively
Assist in preparing and delivering sales presentations, product demonstrations, and proposals on existing and new products and/or services. Educate clients on the benefits and features of the products and/or services
Initiate and close sales calls with customers under sales management or senior team member guidance
Generate regular reports on sales performance and account status. Interpret sales reports to leverage DFA's position (e.g., ranking, ACV, market share, sales movement)
Participate in meetings with the sales team, marketing, and product/service development teams to align strategies and offerings
Stay informed about market trends, industry developments, and customer needs
May be accountable for the delivery of assigned volume, profit, and administrative targets for the assigned region or accounts
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Undergraduate degree in business, sales, marketing, or related curriculum (or equivalent combination of experience and education)
0 to 2 years of experience dealing directly with customers, working in a sales support role, or related experience; or demonstrated aptitude for a sales account management role within the Food/Beverage industry
Certification and/or License - may be required during course of employment

Knowledge, Skills, and Abilities

Knowledge of sales techniques
Knowledge of and skill with Microsoft Office Suite and company computer systems
Able to establish and maintain positive relationships with internal and external customers
Able to demonstrate excellent customer service skills
Able to communicate clearly and effectively, both verbally and in writing
Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
Able to work well under pressure and adapt to changing organizational and operational needs
Able to resolve problems
Able to deliver on commitments and deadlines
Able to work independently and as part of a team
Able to lift up to 55lbs
Must be able to read, write and speak English

An Equal Opportunity Employer

Dairy Farmers of America, Inc.

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Sales Representative