Retail Business Services
Scarborough, ME, USA
Position Summary : The Customer Agent will be responsible for providing direct support to store personnel and external customers in an effort to ensure proper service levels are met based on the hours of the Contact Center. This individual will provide excellent customer service via phone and email to both internal and external customers in relation to Technology, Merchandising, Store Maintenance, Operations, Order Add/Cuts, Order call Block Polling, On-line Orders, Digital Offers; and Loyalty Programs. The Customer Agent will strive to enhance customer loyalty through positive engagements via phone and email and will provide clear information or direction with regard to actions required by customers (internal and external) in order to fully address their concerns.
Principle Duties and Responsibilities : Support inbound customer inquiries. Support email, survey and Contact Us customer inquiries. ...