We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.

Customer Service Representative, Counter Sales Job Summary: Under direct supervision from the Corporate Customer Service Manager and Operations Manager, this position is a member of the Griffin Sales Team who proactively manages the business within their region. Customer Service Representatives provide inside service to both our outside sales representatives, vendors, and our customers.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.

· Responsible for being the front-line support and order process expert for sales representatives
and customers.
· Manage orders including order entry, acknowledging orders, order changes, status checks, order tracking, RMAs, and returns.
· Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personal with any changes before finalizing order.
· Works with Warehouse staff to verify status of physical inventory verses computer information and coordinates transfer of product from branch-to-branch when necessary; follows through with Warehouse to ensure completion of tasks.
· Notifies Operations or Branch Managers of inventory items that may be low or out-of-stock.
· Makes certain that all orders are entered in a timely manner, minimizing the occurrence of delayed or missing delivery dates.
· Reviews all orders with customers at time of order entry and advises of back-ordered items or below minimum deliveries.
· Increases knowledge of product line, computer upgrades, and computer processes by reading company newsletters, Gazette’s, and asking questions.
· Perform daily transactions in Prelude, Griffin’s order management program, as well as on our B2B website.
· Provides current payment balances, payment transactions, and payment history status.
· Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, managing orders, substitutions, and returns.
· Responsible for timely communication via email and phone with sales representatives, customers, and vendors.
· Communicate related vendor information to customers.
· Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors.
· Manage time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities.
· Provide recommendations for problem resolution.
· Provide back-up for team members as needed.
· Participate in special projects as requested.
· Identify system issues, enhancements, and recommend solutions to help exceed customer expectations.
· Assist in system testing and training.
· Provides excellent customer service and conducts counter sales from walk-in customers.
· Will assist and provide warehouse duties with inventory, receiving, and shipping.
· This position requires regular and reliable attendance and adherence to work schedules.
· Required to communicate with Corporate Customer Service Manager when will be unable to answer in-coming calls due to Warehouse responsibilities.
· Willingly work additional hours during the busy season, or complete tasks outside of the job description as the yearly business cycle dictates.
· This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School diploma or GED. Previous distribution warehousing experience preferred, must possess the skills required to work in a fast-paced environment where a high level of pressure and stress due to constant changes may be involved. Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must enjoy fast paced, dynamic work situations.

Communication/Mathematical Skills: Must possess basic mathematical and computation skills. Must be able to operate a calculator. Must be able to read and write in English.

Computer Skills: To perform this job successfully, an individual must have proven ability and experience working with computerized order entry systems; exposure and/or working knowledge of Microsoft Office, e-mail, and Internet access helpful.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is performed while sitting at a desk using a computer and/or telephone 90% of the time. Will assist warehouse personnel from time to time by moving product and/or entering the warehouse to locate inventory, which will require lifting up to 75lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an office environment and must be maintained and kept clean and neat by occupants. When entering the warehouse, the temperature

may be very cold or very hot depending on the time of year.

Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.

Griffin is EOE/ADA and E-Verify compliant

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