Medical Assistant

Penobscot Valley Primary Care/Specialty Clinic/Penobscot General Surgery

PVH employment application required. All job offers contingent upon background check and completion of pre-employment physical.

This is an "as needed" position utilized to cover gaps in coverage including vacations, leaves of absences, and other instances of unfilled shifts, Per diem employees are required to work a minimum of 3 shifts within a 3-month period.

Provides medical assisting to the medical providers and clinical support to the office manager. Important expectations of this position include overall accuracy, organizational talent, the ability to work independently, and excellent verbal and written language skills, computer competency, solid common sense and judgment, and an excellent customer service approach.

JOB FUNCTIONS

1. Interviews patient and obtain demographic and insurance information accurately.

2. Verify insurance eligibility and collect patient portion amounts such as co-pays according

to the Collection policy.

3. Attempt collection from self-pay patients and refer them to the financial counselor to

see if they qualify for charity care.

4. Stay within a = to or less than 5% error rate over a 90 day avg and complete day end review

before ending shift each day.

5. Greets and escorts patients to the exam room, obtains vital signs and weight in a customer-oriented manner. Records chief

complaint or reason for visit. Reviews medication list, allergies, and updates family, social, past medical and surgical history.

Informs provider of meaningful use needs of patient, such as mammogram, eye exam, etc.

6. Assists provider in examinations. Assist with immunizations.

7. Gives instructions to patients as instructed by provider.

8. Assures cleanliness of exam rooms after patient visits and practices Standard Precautions.

9. Provides telephone support using appropriate telephone technique.

10. Receives and processes messages accurately and promptly. Screens urgent calls and keeps provider informed.

11. Maintains supplies for the clinic, reorders and stocks.

12. Insures supplies and medications are stored according to practice standard and checks for outdates. Transports instruments

in Bio hazard container for reprocessing.

13. Notifies secretary of diagnostic studies and referrals as requested by provider. Has scheduling knowledge and able to assist

secretary if necessary.

14. Maintains clinical patient records. Reviews patient record before scheduled visit.

15. Participates in prescription renewals for patients.

16. Participates in gathering data for quality measures.

17. Insures all equipment is in proper working order and included in the Preventative Maintenance Program.

18. Annually participates in policy and procedure review of the practice and proposes changes as needed.

Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence.

As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a real life disaster/emergency event, the incumbent will be expected to participate in the Hospital’s response to this event, within the scope of professional and personal ability to do so.

Requirements:

High school diploma or GED.

Successful completion of a Medical Assistant program. If not nationally certified (AMT, RMA, NCMA or CCMA) then must obtain Assessment-Based Recognition in Order Entry (ABR-OE) within 6 months of hire. Computer literacy (Microsoft Office). Excellent communication skills. Professional appearance and demeanor.

PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of our health plan, dental, basic life, and disability insurance for employees for 30+ authorized hours, and provides partial subsidy for dependent health insurance. Part-time employees are eligible to receive dental, life, and disability coverage and are eligible to participate in the health insurance plan. Other benefits include a 403(b) plan and earned time off accrual.

Penobscot Valley Hospital

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