ST MARYS REGIONAL MEDICAL CENTER
PATIENT REP-DYP
Full Time · Day Shift · 0800-4:30
Req Number: 28900
Summary
The purpose of this Accounts Receivable Post-Acute Care Manager (DYP-St. Mary's d'Youville Pavilion) position is to oversee the Accounts Receivable Billing and Follow-Up staff members and its functions. This position will also assist with the systems claim scrubber, the reports, and its associated functions. This position requires knowledge of Long-Term Care and Skilled Nursing Facility billing rules and regulations.
This position will work in conjunction and support with the administrators and leadership within the facility. This position has thorough knowledge of the revenue cycle responsibilities, assignments, and functions. This position performs high level dashboard reporting and monitoring.
Essential Duties and Responsibilities
Lead and supervise Accounts Receivable Billing and Follow-Up staff.
Provide technical support and assistance for issue resolution.
Monitor and manage accounts receivable, billed accounts, and reject claims dashboards.
Oversee the daily, weekly, and monthly reporting processes.
Manage miscellaneous claim filings, including small claims and probate, with or without attorney support.
Ensure compliance with Medicare regulations and manage consolidated billing.
Oversee Maine long-term care application eligibility and follow-up process.
Promote positive employer/employee relations within the department by providing considerate and effective supervision.
Maintain consistent work performance and behavior standards.
Coach staff to deliver exceptional customer service.
Conduct team meetings to update members on goals, outcomes, and ongoing expectations.
Audit staff performance using accounts receivable system dashboards.
Manage employee workloads, queues, earned time, vacations, and time-card approvals.
Assist in maintaining effective departmental policies and procedures.
Ensure the financial performance of the supervised area.
Participate in activities that promote professional growth, including seminars, workshops, and training sessions.
Act as a resource and provide in-service education to others in the organization.
Interpret leadership information and communicate it to team members.
Maintain quality and efficiency standards in collaboration with Administration and leadership in various departments.
Engage with IT/IS during system upgrades, installations, and implementations to enhance accounts receivable processes.
Act as a super-user of Accounts Receivable system software, including Billing and Vendor Management modules.
Participate in vendor management meetings and resolve any issues related to vendor services.
Collaborate with IS teams during system upgrades, testing, and implementation.
Maintain proper patient account filing and documentation related to billing and collection.
Utilize and operate general office equipment following safety practices.
Demonstrate PC skills and pursue continuous education to enhance technical competencies.
Provide accurate patient account documentation and ensure thorough communication using account notations and written messages.
Exhibit professional telephone etiquette during customer interactions.
Supports and promotes the mission and values of Covenant Health Ministry.
Other duties as assigned.
Job Requirements
Job Knowledge and Skills
Must be able to speak clearly, read, write, and comprehend the English language. Must have exceptional communication skills while demonstrating a positive, constructive attitude by working with others to support common values and shared visions.
Demonstrated excellent leadership ability, including making decisions under pressure and managing stress.
Must be well-organized and can handle multiple tasks, and work with interruptions.
Knowledge of post-acute care billing and regulations.
Proven experience accuracy with numbers and data entry/typing skills, reading and noting.
Analytical understanding of the billing and claim scrubbing process.
Knowledge of Excel and Word.
Medical Terminology preferred.
CPAT (Certified Patient Account Technician) preferred but not required.
Education and Experience
High school diploma, bachelor’s degree preferred.
Five years Supervisory or Management experience in billing and follow up.
Covenant Health Mission Statement
We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.
Our Core Values:
•Compassion
We show respect, caring, and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable, and suffering.
•Integrity
We promote justice and ethical behavior and responsibly steward our human, financial, and environmental resources.
•Collaboration
We work in partnership, dialogue, and shared purpose to create healthy communities.
•Excellence
We deliver all services with the highest level of quality while seeking creative innovation.
Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).