Job Posting End Date: September 27

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:This role will serve as both a leadership role, overseeing the Lean Center of Excellence, and a technical business design subject matter expert, providing strategic leadership and transformation services that align with and support Unum's business.

The incumbent will work in close collaboration with internal business operations, technology teams, and 3rd parties, to transform the business and operating models. They will also be responsible for business solution research, evaluation, influencing, and deploying our operating management systems across the enterprise with support from their team of lean coaches and continuous improvement consultants.

This position requires fluency in process analysis, technology platforms, capability decomposition, staffing models, and application of lean/design thinking/agile principles. Applying prowess of the external market, the incumbent will influence key stakeholder and leadership buy-in to strategic roadmaps for operating model changes.

Principal Duties and Responsibilities

Lead a team of Lean Coaches that develop, drive and deliver on complex cross functional, transformational projects across the enterprise.
Research, evaluate, influence, and implement new business design solutions to improve operational effectiveness and customer satisfaction.
Establish strong partnerships with key business area leaders, including at times senior leaders, and subject matter experts to identify specific business opportunities and help build effective solutions.
Understand how emerging technologies can fundamentally disrupt business / operations and use this knowledge to have strategic input on operating model changes.
Harness the nimbleness and frugality of a startup inside of a large corporate environment
Develop and execute the strategy & roadmap for future operational models and evangelize vision with key business stakeholders and executive leadership
Lead, directly or through team, the implementation of complex cross-disciplinary solutions, including business / operating models, that impact customer experience, operational efficiencies & effectiveness and quality
In support of the management team, takes bold action to ensure a strong, diverse talent and leadership pipeline is in place to meet aggressive business goals. Develops, coaches and engages people to higher levels of performance.
Influence actions and outcomes even without direct reporting control across people from a variety of backgrounds and areas across the operations.
Develop and maintain an in depth understanding of Unum's business operations, acts as a champion for disruptive changes and builds strong and effective partnership with business leaders
Maintain in depth knowledge of the external environment and drive increased knowledge and skills throughout the organization through education of emerging technologies and operating model strategies.
Performs other duties as assigned.

Job Specifications

Multi-disciplinary, Leadership + Operations Experience + Lean Six Sigma
Master's degree or a bachelor's degree plus relevant professional experience
Proven experience leading teams in a transformation field preferred, or equivalent relevant work experience.
Exhibits courage by taking smart risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourceful.
Strong business, operations and financial acumen along with a strong understanding of Lean, Agile & Design thinking techniques
Demonstrable experience taking an idea from theory and analysis into a market launch and subsequent scaled operations (including mastery of a broad range of service model/strategy/transformational/process improvement tools and approaches - e.g. Design Thinking, Six Sigma).
Experience in designing business models, decomposing into capabilities (business and technology), carrying out market research, and performing financial modeling, nice to have
Strong ability to communicate complex, technical information in easily understood manner.
Strong ability to combine an understanding of business capabilities, business processes and technology solutioning expertise.
Extensive experience managing large, broad cross functional projects.
Creative thinker and operates with an entrepreneurial mindset
Strong data-backed problem solver - Apply "first principles" thinking around solutions
Able to see the big picture, coupled with strong storytelling and communication skills (verbal and written presentation) to evangelize their vision at all levels
Knowledge of current and emerging technologies a plus
Quick and continuous learner, high tolerance to ambiguity, Self-driven, professional who can push through organizational barriers
Inherent bias for action and understand the need for speed and urgency
Ability to take individual ownership to support the collective and make others successful
Demonstrated ability to build and maintain strong relationships with peers and business partners across the corporation.
Proven ability to work collaboratively - actively seek and consider ideas from others as well as through keen observation.

#LI-LM2024

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$133,500.00-$261,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

C3035 Unum Group jobs

AVP, Lean Management - Customer Operations (hybrid in-office role)