Description:

Care Coordinator Job Description

We are currently seeking a Care Coordinator to join our team in an in-office role. This position is ideal for someone who is organized, compassionate, and experienced in VA, Private Pay, Long Term Care, or Medicaid home care scheduling and caregiver recruitment.

Job Type

Full-time
In-office (Not a remote position)

Schedule

Monday – Friday
8:00 AM – 4:30 PM
This is a position that will be performed in office. Remote or hybrid work schedules may be utilized depending upon the needs of Allpro Staffnet, LLC
Pay depending on experience

Position Summary

The Care Coordinator plays a key role in supporting our clients and caregivers by managing schedules, coordinating services, and recruiting caregivers to meet staffing needs. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

Accept new referrals and enter client demographics, service authorizations, and care needs into scheduling software
Document all client and caregiver interactions in the AxisCare system
Contact new clients within 24 hours of referral and new staff within one week
Coordinate daily caregiver staffing to maximize authorized service hours and meet agency KPI metrics
Maintain timely communication with the Operations Manager, Caregivers, VA staff, and Clients regarding schedule changes, critical incidents, or changes in condition
Ensure services align with care plans, urgent requests, and service agreements
Recruit, interview, and hire caregivers to support assigned caseload needs
Attend job fairs and assist with local recruitment efforts as needed
Perform other duties as assigned

EVV & Visit Compliance

Maintain a minimum of 90% compliance score in each EVV system as required by MCO.
Monitor Electronic Visit Verification (EVV) compliance through scheduling and visit oversight systems, including AxisCare and any state-mandated portals
Review and correct visit exceptions, failed visits, overlaps, missed clocks, and documentation issues daily.
Assist caregivers with clock-in/clock-out troubleshooting and EVV compliance education.
Verify visit information and escalate unresolved compliance concerns appropriately.
Ensure manual visit confirmations and required documentation are completed timely.
Maintain accurate service documentation and scheduling notes for audit readiness.

Benefits of working for Allpro:

Our full-time office employees are eligible for additional benefits, including the following:

Health Insurance
Dental Insurance
Vision Insurance
Retirement Planning
Company Paid Life Insurance
Company Paid Long-Term Disability
Paid Time Off
Sick Time
Bonus Opportunities
Professional Development
Employee Discount Program

Allpro is an equal opportunity employer and prohibits discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Requirements:

Qualifications

High School Diploma or GED required
Homecare scheduling and recruiting experience required
Experience with AxisCare or similar scheduling software required
Strong organizational skills and attention to detail
Ability to prioritize and manage multiple tasks efficiently
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Teams)
Ability to adapt to new tasks and changing priorities
Compassionate, dependable, and a team-oriented self-starter

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds

#INDCORP

Allpro Staffnet

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Care Coordinator