Role: Call Center Banker

Shift: 1st/ 2nd Shift

Location: Belfast, ME

Job Description:

An Advanced Client Solutions Specialist (responsibilities)

Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business)
Quotes rates, terms and programs for banking solutions
Manages risk in every business, product and service transaction leveraging available tools

Skills Used in this Role:

Required skills:

Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
Enjoys ongoing change and learning new technology/processes
Has an intermediate level of proficiency with computers

Desired skills (that may result in a higher than average starting salary)

Experience in financial services
Experience in sales, cross-selling, upselling or referring products
Experience working in an inbound or outbound contact center (phone, chat and or video)
Experience working as a Personal Banker managing high client volume

Job Types: Full-time, Contract

Work Location: In person

Avanciers

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