Job Title: General Manager, BillowHouse

Location: Southern Maine

Type: Full-time

About Us:

Join us at the BillowHouse, the most awarded beachfront boutique inn, where nature meets exceptional hospitality. Nestled on a pristine, seven-mile beach on the southern Maine coast, the beloved 1881 landmark inn features 14 private suites and boasts an impressive 80% return rate from our cherished guests. Family-owned for over 30 years, we have created a welcoming atmosphere that keeps our guests returning year after year, all thanks to our commitment to high- quality customer service.

As our General Manager prepares to retire, we are seeking a dedicated and passionate leader to continue our legacy of exceptional service and guest satisfaction.

Key Responsibilities:

Oversee the daily operations of the inn, ensuring efficient and seamless service including hiring and managing a new team.
Lead and inspire a team of dedicated staff to deliver high-quality customer service.
Maintain and enhance the inn’s reputation for excellence, focusing on guest experience.
Manage reservations, budgets, financial performance, and operational efficiency.
Develop and implement innovative marketing strategies to attract new guests while nurturing relationships with returning ones.
Ensure compliance with all health and safety regulations.
Collaborate with the ownership to design and execute long-term goals and vision for the inn.

Qualifications:

Previous experience as a General Manager or in a similar leadership role within the hospitality industry.
Strong customer service orientation with a proven track record of maintaining high guest satisfaction.
Excellent leadership and team management skills.
Solid financial acumen and experience managing budgets.
Ability to create and maintain a positive and productive work environment.
Exceptional communication and interpersonal skills.
Passion for hospitality and commitment to creating a positive experience to all involved.

What We Offer:

A supportive and collaborative work environment.
Opportunity to lead and innovate within the hospitality field.
Competitive salary and benefits package.
The chance to make a lasting impact.

If you are a proactive leader with a passion for hospitality and a vision for maintaining our legacy of excellence, we invite you to apply and become a part of our family.

BillowHouse

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