TELECOMMUNICATOR (911 DISPATCHER)

TELECOMMUNICATOR (911 DISPATCHER)
Police Department

Your community needs you! Come and join a team with purpose that makes a difference every day and night.

We are now accepting applications for Emergency Telecommunications Operator (911 Dispatcher). Answer the call and become the ears and voice of public safety. This is an important, fast-paced and exciting position in Portland's Regional Communications Center (PRCC). PRCC provides 24-hour emergency/non-emergency dispatch services for Police, Fire, and Emergency Medical Services for the municipalities of Portland, South Portland, and Cape Elizabeth.

The normal duties of this position include but are not limited to: Working 12-hour shifts, covering 24-hours a day 7 days a week, including holidays and weekends; communicating with police and fire units by radio; answering both emergency (911) and non-emergency telephones; provide Emergency Medical & Fire instructions over the phone for emergency situations; input data into computer regarding stolen property, vehicles, and guns; enter missing and wanted persons in state, local and national computer systems; other related duties as required.

This is a fast-paced team environment that requires the following qualifications: Graduation from high school or equivalent; ability to work with advanced computer-aided dispatching technology; capacity to act quickly, calmly and correctly in emergency situations; must be able to use tact and diplomacy in stressful situations; availability to work all shifts, including nights, weekends and holidays; strong listening, memory and multitasking skills; accurate typing skills; solid customer service skills. Job suitability assessment, Police background check, and polygraph required. Must be able to obtain Maine Emergency Medical Dispatch Certification (EMD), Emergency Fire Dispatch Certification (EFD), and Maine Certified Terminal Operator Certification within 6 months of employment.

Highly competitive and comprehensive new compensation & benefit plan

Recruit Base Rate: $28.62
Base Rate after 6 Months: $30.48
Base Rate after 1st Year: $31.55

View our new contract here.

Lateral Hire Opportunities - Certified Emergency Telecommunicators can be credited for previous experience and placed at the corresponding pay scale step.

We are currently offering a $10,000 sign-on bonus with a 5-year commitment.

Applications accepted until filled.
Offers of employment are contingent upon the completion of a satisfactory criminal background check.

City Benefits -
The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

Free employee health insurance with the completion of wellness incentives
Thirteen paid holidays
Sick, vacation, and personal leave
Life, dental, vision and income protection insurances
Choice of retirement plans, including a pension plan
Fitness Reimbursement
Use of City recreation facilities
Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

Type : INTERNAL & EXTERNAL

Group : COMMUNICAT

Job Family : 911 COMMUNICATIONS CTR

Posting Start : 09/26/2025

Posting End : 12/31/9999

Details : Job Description

City of Portland, Maine

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TELECOMMUNICATOR (911 DISPATCHER)