Essential Duties and Responsibilities:

Personally welcome customers as they walk into the store and promptly answer phones

Develop meaningful relationships with the customers to encourage trust and loyalty

Accurately perform cash and charge transactions, both purchases and returns, and close out individual cash drawer at shift end

Order items not in stock in the most efficient and cost-effective way

Follow up with customer orders and quotes in a timely fashion

Use of basic automotive knowledge to assist customers, both retail and wholesale

Learn to utilize electronic and printed catalogues, and NAPA computer systems

Stock and front shelves and assist in updating planograms, price labels and other tasks as assigned by the store manager

Participate in training and receive mentoring for professional growth to gain knowledge that will advance both you and the company

Improve sales skills to increase sales success rates

Maintain an organized and neat work station, and assist in the maintenance of a clean and professional sales area to improve customer experience

****WAGE CONSIDERATIONS BASED ON EXPERIENCE******

Physical Demands/Working Environment

Must be able to stand for long periods of time

Must be able to lift 50 pounds safely without assistance

Must be able to squat, climb, bend, reach above shoulder level, kneel, push and pull

Long periods of time spent working on a computer

Recommended Skills/Abilities

Excellent verbal and written communication skills, active listening

Willingness to work in a team atmosphere

Ability to act with respect, integrity, professionalism, and confidentiality, and to prioritize tasks

Education/Experience

Background in automotive or mechanics with willingness to learn
Ability to work with computers and other forms of technology
Retail or customer service experience is a plus

To sell products and provide exceptional customer service and customer experience to all commercial and retail customers in a prompt and professional manner, selling them the right part the first time.

Coastal Auto Parts

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NAPA Auto Parts Sales Associate