Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor will be responsible for overseeing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks simultaneously in a fast-paced environment.

This position will cover Friday, Saturday, and Sunday nights, three 10-hour shifts.

Responsibilities

Conduct nightly audits of financial transactions and ensure accuracy in all guest accounts.
Manage front desk operations, including guest check-ins and check-outs, while providing exceptional customer service.
Address guest inquiries and resolve any issues that arise during the night shift, ensuring a positive experience for all guests.
Maintain accurate records of room availability and reservations, updating systems as necessary.
Handle multi-line phone systems with professionalism and effective phone etiquette.
Collaborate with other departments to ensure seamless guest services and satisfaction.
Prepare daily reports summarizing occupancy rates, revenue, and any discrepancies for management review.

Skills

Strong background in hospitality management or hotel management is preferred.
Experience with night audit procedures is highly desirable.
Excellent customer service skills with a focus on guest relations.
Proficiency in handling front desk operations within a hotel or resort setting.
Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
Familiarity with multi-line phone systems and effective phone etiquette is essential.
Ability to work independently during night shifts while maintaining attention to detail and accuracy in all tasks. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift!

Pay: From $18.00 per hour

Expected hours: 30.0 per week

Work Location: In person

Comfort Inn Ellsworth-Bar Harbor

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