Major Duties

Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

As Director, Consumer Products, you will own Fidium's residential and small business product portfolio and lead a high-performance team of dedicated product managers. Working with marketers, engineers, financial analysts, sales leaders, and other functions, you will be accountable for continuously improving our products to meet users' needs. You and the cross-functional team will be responsible for defining, delivering, and operating products that offer the speed, simplicity, and reliability necessary to become a trusted resource that people rely on every day to access all the benefits the Internet has to offer.

Responsibilities

Collaborate with Growth, Base Management, Sales, Customer Service and Marketing to uncover and document customer and end user needs
Lead by example by using quantitative and qualitative data to drive decision making, building recommendations that tie directly to business objectives
Establish and champion a full multi-year consumer and SMB product roadmap that inspires the company to deliver solutions for customer unmet needs
Set, track, and achieve the product's key results to deliver on company objectives
Collaborate within cross-functional teams to identify and specify solutions to validated user problems that are enriching, usable, feasible, and that benefit the business
Stay abreast of changing market conditions, competitors and new technologies, and drive alignment on the potential impacts
Partner with marketing to tell the product story to the market
Validate ideas and feature implementations in collaboration with product marketing, design, and engineering using test and learn best practices
Determine and deliver returns from product investments in collaboration with FP&A
Ensure company-wide transparency into product discovery and delivery
Service as a product evangelist across the Fidium community

Qualifications

Bachelor's degree
7+ years of Product Management experience with a special emphasis on consumer internet and voice products
Experience with a variety of telecom technologies with an emphasis on fiber broadband required
Clear and concise written and verbal communication skills, with storytelling expertise
Experience developing product strategies and leading high-performance teams
Experience with discovering and delivering high-quality products that drive customer satisfaction
Proven track record executing on strategic roadmaps
Thorough understanding of product and technology development lifecycle processes

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance

Salary

Pay range (commensurate with skills and experience): $120,000 - $160,000 annual

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

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Director, Consumer Products