Job Overview:

Join our team as a Customer Service Representative where you will play a pivotal role in delivering exceptional service to our diverse clientele. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This position offers the opportunity to showcase your communication skills and contribute to our commitment to outstanding customer service.

Electrical Systems of Maine is a rapidly growing construction firm located in Auburn, Maine. We are a 100% employee-owned company. Please apply if you want to work for a business that makes a real difference in future financial success of the employee owners.

Responsibilities:

Working Hours 7:30am – 4pm – willing to be flexible to cover hours for vacations/sick time

40-45 hrs. weekly

Rate of pay $47,840.00-$56,160.00 annual (salary) depending on experience

Responsibilities Include but not limited too

Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, and faxing
Processing payment in person and over the phone
Schedule yearly generator maintenance, via customer call in or outgoing calls to customers

Requirements and skills

Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Ability to learn new processes and software systems and retain what is learned
Experience working in a construction firm a plus
Experience using CRM's and Contruction job costing accounting systems a plus
Associates degree or greater a plus, High School degree a minimum.

If you are passionate about delivering exceptional customer service, possess strong communication skills, and thrive in a dynamic environment, we invite you to apply for the Customer Service Representative position. Join our team where your dedication to customer satisfaction will make a significant impact.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 – 45 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Ability to Commute:

Auburn, ME 04210 (Required)

Ability to Relocate:

Auburn, ME 04210: Relocate before starting work (Required)

Work Location: In person

Electrical Systems Of Maine

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Customer Service Representative