Job Summary: Responsible for executing accounts receivable duties within an assigned group of Sales Partners, including the collection of past due invoices and addressing challenges hindering payment from customers.

Essential Functions:

Provide customer and sales partner service, resolving payment collection challenges.
Respond to inquiries from customers and sales partners, and communicate regarding unpaid accounts.
Maintain detailed account notes in A/R Automation related to invoice collection.
Report on past-due accounts/invoices to management upon request.
Review account notes for unpaid invoices following established collection procedures.
Manage a special exception listing for sales partner/customer matters outside standard collection procedures.
Prepare statements and special letters upon customer/sales partner request.
Generate collection letters and make calls to address overdue balances.
Determine adjustments or write-offs within authority through A/R maintenance.
Prepare credit memos for proposed adjustments and perform related data entry.
Complete requests for credits and rebills, maintaining detailed account notes.
Accept credit card payments via phone and issue receipts.
Research payment disputes to ensure proper application per guidelines.
Coordinate with Finance to verify customer tax-exempt information.
Issue revised invoices and credit notes, acknowledge payments.
Research unidentified checks, handle overpayments, and process refund check requests.
Outline detailed actions taken and provide a plan for collecting outstanding balances.
Collaborate with Credit & Collections Manager and Assistant Manager to adjust/write off balances.
Discuss with Credit & Collections Manager & Assistant Manager regarding accounts needing collection.
Adjust sales partner commissions based on factors affecting order value reduction.
Perform other related duties as assigned.

Education and Experience:

Specialized knowledge of credit and collection procedures.
One to two years of customer relations and/or collection experience, preferably with accounting experience.
Experience with SAP preferred

Competencies/Skills:

Proficiency in basic Microsoft Office tools.
Strong oral and written communication skills.
Advanced mathematical abilities.
Effective customer relations skills.

Physical, Mental and Environmental Requirements:

Prolonged periods of deskwork and computer use.
Ability to concentrate for extended periods and manage multiple tasks effectively.
Work primarily indoors in a typical office environment, utilizing standard office equipment.
Interaction with team members and customers in person, via phone, or email.

Certification Requirement: Industry certification at the CAS (Certified Advertising Specialist) level.

Supervisor Responsibilities: None

Geiger

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