Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The Business Analyst will have a critical role in increasing the efficiencies of the sales organization. Responsibilities include data analytics, forecasting, reporting, research, and other initiatives to improve sales operations. This individual will also help close commercial sales by supporting pricing, products, quotes, and RFP responses. This position will report directly to the Sales Operations Manager and will work cross-functionally across departments to support all commercial lines of business. We are executing an aggressive growth plan, and this role will have the opportunity to expand with the company.

Essential Job Functions:

In depth understanding of company data sources
Ability to analyze complex data and summarize for business needs
Support analytic and operational needs of commercial sales
Ability to review commercial sales orders to recommend product/pricing structure
Implement initiatives to grow broadband, voice, and other lines of business
Provides routine reporting updates needed to manage day-to-day business
Assist with documentation of processes and training materials
Resolves escalations of sales issues as needed
Supports partnerships with external partners
Provides analytics, reporting, and other operational support as needed

Knowledge, Skills, and Abilities:

Ability to track and manage sales performance
Knowledge of company products and service
Knowledge of company policies and procedures
Skills in oral and written communication
Skill in identifying problems and resolutions
Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
Ability to work with numbers and calculations
Ability to manage multiple projects and deadlines in fast paced environment
Knowledge of telephone and internet operations and subscriber service concerns a plus

Education and Experience:

High school diploma required; 2- or 4-year degree preferred, with a minimum of 2 years operations and/or analytics experience.

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

GoNetspeed

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Business Analyst