Key Auto Group is looking for a Service Manger in Newcastle Maine . Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization where you'd like to make a difference in and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry level positions. Key provides a full range of benefits including medical, dental, 401(k), paid time off, and more.

Responsibilities

Assist customers with service, repair and explanation of each service needed

Understand the advisor position and presenting maintenance menus to customers

Stay up to date on new products, features, accessories and attending product training as required

Assist the Parts department with any special-order parts

Continued training and oversee GM requirements

Ensuring all service employees are up to date with GM training and requirements

Understand the dispatching system

Manage open RO list with advisors

Work with Advisors to post and close all non-warranty repair orders in a timely manner

Maintain a continual communication flow with the Sales department and Recon

Maintain a positive dialog with customers to handle their questions and concerns to a satisfactory resolve

Qualifications

Prior service employment is beneficial, but we will train the right candidate

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license

Driven personality, eager to improve and able to work within and support internal teams

Benefits

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Short/Long Term Disability/Flex/Life

Growth opportunities

KEY AUTO OF NEWCASTLE MAINE

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Service Manager