Member Service Representative I

Location: Exeter, NH

Pay: $19/hr+ and incentives

Hours: Full-Time

About Lighthouse Credit UnionAt Lighthouse Credit Union, we believe every team member is a leader. Whether you're guiding a member through a financial decision or collaborating with your team, your impact matters. Our culture is built on growth, adaptability, and a shared commitment to helping members thrive.

The Role: Member Service Representative I

As a Member Service Representative I, you'll be the face of Lighthouse Credit Union-proactively identifying member needs and referring them to products and services that enrich their financial lives. You'll handle routine transactions, initiate meaningful conversations, and serve as a single point of contact to build lasting relationships.

What You'll Do

- Process deposits, withdrawals, payments, wires, and fraud packets with accuracy and courtesy
- Balance your cash drawer/TCR and maintain privacy and security
- Provide outstanding service and resolve member issues with care
- Initiate conversations to identify cross-sell opportunities and deepen relationships
- Conduct warm outbound calls to current members to uncover needs and offer solutions
- Support branch operations and assist with audits as needed
- Maintain punctuality and adhere to attendance policies

What You Bring

- High school diploma or equivalent
- 6+ months of experience as a teller, cashier, or in a customer service role
- Strong communication and relationship-building skills
- Attention to detail and ability to prioritize tasks
- Familiarity with Microsoft Office
- Professionalism, courtesy, and diplomacy

Why Lighthouse?

At Lighthouse Credit Union, every team member is a leader. Our Leadership Competencies shape how we grow, collaborate, and innovate:

Interpersonal Awareness & Skills

Build trust through clear communication and positive member interactions.

Embraces Change & Learning

Adapt to new tools and processes while growing your skills through training.

Critical & Creative Thinking

Spot opportunities for improvement and share ideas that enhance member service.

Personal Ownership

Take pride in your work, meet goals, and own your impact on the member experience.

Retail Benefits That Work for You

We know life doesn't pause when you're at work - and your benefits shouldn't either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

Student Loan & Tuition Assistance - Whether you're paying off debt or going back to school, we help lighten the load.
Employee Loan Discounts - Get access to lower rates on personal loans, just for being part of the team.
Weekly Paychecks - Because waiting two weeks shouldn't be the norm.
401(k) with Employer Match & Profit Sharing - We invest in your future with generous contributions and immediate vesting.

Health & Wellness

Comprehensive Medical, Dental & Vision Plans - Coverage that starts quickly and fits your needs.
HSA/FSA Options - Save pre-tax dollars for everyday health expenses.
Discounted Pet Insurance - Because furry family members deserve care too.
Employee Assistance Program (EAP) - Free, confidential support for life's challenges - available 24/7.

Time Off That Respects Your Life

Lighthouse Leave Program - Paid time off for major life moments, from welcoming a child to caring for a loved one.
Volunteer Time Off (VTO) - Give back to your community with paid time to serve.
PTO + Paid Federal Holidays - Rest, recharge, and celebrate without worry.
Balanced Schedule - All branches close by 5pm and on Sundays - no late nights or unpredictable shifts.

Culture & Connection

Retail Sales Incentive Program - Earn more when you help members thrive.
Engagement Groups - Join communities like Pride at Work, Women in Leadership, Book Club, and more.
Ongoing Training & Career Growth - We invest in your development from day one.
Annual Summit & Team Outings - Celebrate wins and connect with coworkers across the organization.

Work Environment & Requirements

This role is fully onsite in a professional setting. You'll be part of a collaborative team that values growth, innovation, and leadership at every level. Ability to walk, stand, sit, speak, read, write, see, hear, push or pull (with or without accommodation). Frequent stationary work with occasional lifting up to 20 pounds.

Ready to Apply?

Join a team that's committed to making a difference. Apply today and help us light the way for our members.

Lighthouse Credit Union is an Equal Opportunity Employer.

We're committed to fostering a resilient, forward-thinking organization where every team member is empowered to lead.

Lighthouse Credit Union

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