Position Purpose

Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining more than a company -- you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With 65+ wholly-owned Lindt Chocolate Shops in the U.S., our retail teams play an integral part in delivering legendary service and a premium experience to our customers. It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back again and again.

Essential Job Functions/Key Accountabilities

Sales

Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.

Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
Monitor and escalate customer or product issues to management in a timely and professional manner.

Operational Controls

As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.

Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
Take initiative to re-stock shelves as needed, monitoring date codes and pricing
Perform store maintenance & cleaning as directed. Maintain store cleanliness
Comply with all Quality Assurance policies & procedures

Our Core Values:

Excellence -- At Lindt we have passion for the best and pride in what we do -- we aspire for excellence in everything.
Collaboration -- At Lindt are in it together, locally and globally with a shared purpose. We invest in our relationships and value each other.
Entrepreneurship -- At Lindt we take ownership to drive results and make an impact -- we focus on what matters to deliver on our commitments.
Innovation -- At Lindt we are always evolving to shape our future. We look for new and better ways to deliver success, adapt to change and build on our strengths.
Responsibility -- At Lindt we act responsibly -- we treat others with respect, value diversity, and care for the environment to create a sustainable tomorrow.

Lindt & Sprungli (North America) Inc.

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