Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

The pharmacy technician assists the pharmacists in the fulfillment of prescription orders from start to finish while providing excellent customer service and supporting all pharmacy department and organizational goals.

Job Description

Key Outcomes:

Creates and maintains accurate patient profiles including demographics, insurance, allergies, etc. to ensure accurate and timely filling of prescription orders and insurance adjudication
Balances quality and efficiency in the performance of all pharmacy tasks to contribute to both patient outcomes and broader team goals
Answers routine inquiries regarding Health Plan drug coverage, prices, product availability, formulary listings, and pharmacy services. Uses discretion and good judgment in dealing with the questions and problems of patients and clinical staff.
Abides by all HIPAA, DOD, CMS, state, federal and board of pharmacy laws and regulations, as well as departmental and organizational policies to protect the privacy of customers and MPHC
Performs all tasks associated with each workstation in the pharmacy as assigned; to include but not limited to data entry, filling, shipping, call center, register, and inventory management to support the pharmacy group in its metric goals
Utilizes the electronic Medical Record (Athena) to correspond with internal Delivery system staff to request medication refills and ask and answer non-clinical questions related to patient medications, authorizations, interactions, etc.
Utilizes established reports to review current and new medication purchases to ensure the best purchasing decisions are being made to reduce expenses for the patient and organization
Serves as a professional role model to both Pharmacy staff and other departments in fulfilling the organizational mission and patient care objective of MPHC.
Displays a positive attitude and initiates responsibility and cooperation where it concerns patient care, pharmacy/clinical staff relations as well as other aspects of pharmacy development and service.
Advocates and promotes, by personal example, excellence of service as an integral part of the pharmacy department.
Participates in all department and pharmacy group meetings and process improvement activities, including maintenance of visual management and metrics

Education/Experience:

High school diploma or equivalent required.
Previous pharmacy experience preferred
Experience in a medical setting and/or knowledge of pharmacy terms and abbreviations preferred.

Required License(s) and/or Certification(s):

Active pharmacy license for state applying or eligibility/ability to obtain pharmacy license within 90 days
National Pharmacy Certification preferred

Skills/Knowledge/Competencies (Behaviors):

Windows Based Computer skills: data entry and word processing ability
Demonstrated telephone etiquette and positive interpersonal skills
Ability to handle difficult conversations with patients and internal customers
Ability to multitask among phone and face to face interactions despite frequent interruptions
Strong attention to detail
Ability to analyze and problem solve
Detailed oriented and excellent follow through skills
Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers
Prioritizes time and tasks appropriately, efficiently, and effectively
Ability to excel in a fast paced, high production, high stress environment

There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org

Martin's Point Health Care

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Pharmacy Technician