Job Title: Work From Home Customer Service Representative
Company: Pentagoet Inn
Location: Remote (Work From Home – U.S. based)
Job Type: [Full-Time/Part-Time]

About Us

Pentagoet Inn is a historic boutique inn dedicated to creating unforgettable guest experiences. While our property is located in the heart of Castine, Maine, we are expanding our team with remote professionals who can provide excellent customer support from anywhere. We are looking for a motivated and dependable Work From Home Customer Service Representative to assist our guests with reservations, inquiries, and support.

As a Customer Service Representative, you will be the first point of contact for guests by phone, email, and online platforms. Your role is to ensure that each guest receives friendly, accurate, and timely assistance, helping us maintain our tradition of personalized service. This position is fully remote, offering flexibility while supporting a guest-focused hospitality environment.

Responsibilities

Answer incoming calls, emails, and online chat inquiries from guests
Assist with reservations, booking changes, cancellations, and special requests
Provide information on room availability, amenities, and local attractions
Resolve guest concerns or escalate issues to management as needed
Document all guest interactions and maintain accurate records in the system
Follow up with guests to ensure satisfaction and encourage repeat visits
Support administrative tasks related to reservations and guest services

Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous experience in customer service, call center, or hospitality is a plus
Strong communication skills (verbal and written)
Comfortable using computers, email, and reservation/CRM systems (training provided)
Ability to multitask, prioritize, and manage time effectively in a remote environment
A quiet, distraction-free home workspace with reliable internet connection
Friendly, professional, and patient demeanor when handling guest concerns

What We Offer

Competitive hourly pay based on experience
Flexible work-from-home schedule (with some weekend or evening availability)
Paid training and ongoing support
Opportunities for growth within the hospitality field

Pentagoet Inn

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Work From Home Customer Service Representative