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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 12/12/2025.

Department Overview

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Our Business Strategy Directors lead dedicated, impactful, collaborative teams passionate about delivering complex, transformational strategy engagements. Partnering with C-level customers, they craft innovative, industry-specific and experience-led strategies which clearly define the vision, metrics and roadmap to achieve desired business outcomes. Business Strategists work with our key industry customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success.

Do you have consumer goods trade promotion management experience, either working at a consumer goods company, consultancy, or software company that provides trade promotion management solutions?
Do you have experience with the Salesforce platform and Salesforce's Consumer Goods Cloud application?
In addition to being a TPM practitioner, are you also a thought leader and are comfortable sharing and applying leading practices around Annual Operations Planning, Integrated Business Planning, Promotion Scenario Planning, Trade Promotion Optimization, Trade Funds Management, Claims and Settlements Management, Actualizations, Accruals, Post-Event Analysis and Revenue Growth Management?

We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer-centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the fastest growing CRM companies? This is the job for you!

Responsibilities

Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
Help position and sell large-enterprise consulting engagements to customers. Work cross-functionally within Salesforce to define the program scope, team, value narrative and pitch
Conduct assessments and facilitate workshops to develop a future-state vision
Perform and distill customer, industry and end-user research to identify key customer needs, expectations and experience-led business opportunities
Identify enterprise business process/operations improvements to realize efficiencies and increase impact
Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
Help business and technology leaders adopt new digital operating models, governance strategies and approaches
Uncover future Sales opportunities to drive customer value
Develop strategic use cases to project the value of strategy, case for change and implications for the organization
Cultivate solution/organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
Develop an Industry Strategy competency, share standard methodologies, advise and collaborate with peers

Preferred Qualifications

15+ years of experience consulting in enterprise-level technology transformation programs at Fortune 500 companies
GTM support experience, including scoping, proposal development, RFP response, demos/presentations
Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization
Salesforce product knowledge and solution design are required
Knowledge of the key business value drivers and success metrics typical of large-enterprise companies
Ability to develop Industry POVs that include identifying market trends, responses & solution offerings
Ability to analyze and synthesize information, working in situations where data may be absent/ambiguous and creative approaches are required
Comfortable pitching to C-suite executives, including objection-handling abilities
Thrive working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers and External Partners
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

We have a public-facing website that explains our various benefits for health, finance, time off, perks, parental benefits and discounts! Visithttps://www.salesforcebenefits.com/ for the full breakdown

For Ohio based roles, the base salary hiring range for this position is $188,300 to $287,200

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $207,100 to $315,900.For Colorado-based roles, the base salary hiring range for this position is $188,300 to $287,200.For Maryland based roles, the base salary hiring range for this position is $207,100 to $315,900.For California-based roles, the base salary hiring range for this position is $207,100 to $343,400.For Hawaii-based roles, the base salary hiring range for this position is $188,300 to $287,200.For Illinois based roles, the base salary hiring range for this position is $188,300 to $287,200.For New Jersey based roles, the base salary hiring range for this position is $207,100 to $315,900.

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