OFFICE ASSISTANT – FULL-TIME, IN-OFFICE

Senior Helpers Maine LLC – Bangor, Maine

Pay: $21.00 per hour
Payroll: Weekly
Schedule: Monday through Friday
Position: Full-time, in-office

Benefits

Eligible full-time employees may receive:

Health insurance/Benefits
Paid Time Off (PTO)
Maine Paid Family and Medical Leave benefits and federal FMLA, when applicable
Paid orientation and job-specific training
Paid required in-service education
Ongoing professional development opportunities

JOIN OUR TEAM

Senior Helpers Maine LLC is seeking a reliable, organized, and detail-oriented Office Assistant to support daily agency operations through professional communication, scheduling, documentation, and general office coordination. The ideal candidate is dependable, responsive, accurate, and comfortable working in a fast-paced healthcare environment while maintaining strict confidentiality. Able to keep work area organized and presentable.

Primary Responsibilities

Answer and direct incoming phone calls professionally and promptly
Review and respond to emails, text messages, voicemails, and AxisCare messages
Assist with caregiver scheduling, shift coordination, and communication with staff, patients, and family members
Monitor AxisCare for missed visits, late clock-ins, and incomplete visit entries
Follow up with caregivers regarding late arrivals, call-outs, and missed shifts
Document attendance concerns in visit memos or internal notes
Notify patients or responsible parties of delays, absences, or scheduling changes
Send and receive secure emails and faxes, including medical records and physician communications
Complete data entry and maintain accurate electronic and paper records
Prepare, print, scan, organize, file, and mail agency documents
Assist with maintaining patient charts, employee files, and office records
Organize office supplies, PPE, forms, and patient materials
Review and complete assigned RingCentral tasks
Review the next-day schedule for open shifts, conflicts, and coverage concerns
Assist the Administrator and Director of Nursing with audits, compliance activities, special projects, and general office duties
Maintain HIPAA compliance and protect confidential patient, employee, and agency information

Qualifications

High school diploma or equivalent required
Previous office, administrative, scheduling, or customer service experience preferred
Healthcare or home care office experience preferred, but not required
Strong verbal and written communication skills
Professional phone and email etiquette
Excellent organization, attention to detail, and time-management skills
Ability to prioritize tasks and manage multiple responsibilities
Comfortable using computers, email, fax systems, text messaging, and office technology
AxisCare or similar healthcare scheduling experience preferred
Dependable, proactive, respectful, and able to work effectively as part of a team
Must maintain strict confidentiality and use sound judgment when handling sensitive information

Work Environment

This is a full-time, in-office position located at the Senior Helpers Maine LLC office in Bangor, Maine. The Office Assistant reports to the Company Administrator and Director of Nursing and works collaboratively with finance, payroll, nursing, scheduling, and direct-care staff.

The employee must be able to sit or stand for extended periods, use a computer and telephone, operate office equipment, organize files, and occasionally lift or carry office supplies and materials of reasonable weight.

Employment is contingent upon satisfactory completion of background checks, reference verification, orientation, confidentiality training, and agency onboarding requirements.

Apply today to join a supportive, mission-driven team committed to quality patient care and dependable service.

Senior Helpers Maine LLC

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