amilies Forward, member of The Fedcap Group, i looking for a mission-driven individual to become a Paticipant Success Advisor! Thi person will provide administrative services for the team who serves people from all walks of life that are looking to overcome barriers to meet their employment-focused goals. Also referred to as Admiistrative Assistant , thi role is an integral component of the workforce development program model at our Lewistn, Maine opportuity center location. Positi

Key Highlights: Earn a

mum 42K + (starting) pay in this amazing role where you will be helping people in a unique way to improve their economic stability and that of their family! This posit
hours are full-time, during the office hours of Monday - Friday, 8:00am - 5:00pm. Families For
d offers all full-time employees a comprehensive benefits package, as well as on the job training, professional development initiatives, and REAL opportunity for advancement! Apply today to
considered and contacted by a member of our recruiting team! Position Summary

he Participant Su

ess dvisor works as part of a tem performing a variety of customer service and administrative tasks to support daily program operations and achievement of overall contract requirements. They play a pivotal role in the engagement of program participants in fulfilling their program requirements. Key responsibilities include conducting pre-calls and sending out reminders to participants about their scheduled orientations and verifying participant engagement in scheduled activities, collecting required documentation, and providing resources to participants who are having difficulty adhering to program requirements. Essential Job Functi

s: Runs reports in Fedc

RES and uses data to plan daily tasks. Creates letters to be ma
d to a participant’s home when they have not attended a scheduled activity. Calls participant when the
ave not attended a scheduled activity. Arranges visits to a partici
t’s home when there are welfare concerns. Conducts phone calls and sends
t reminders via regular mail and text messaging to participants about their scheduled orientation. Conducts phone calls and sends o
reminders for retention events, hiring events, and other programs events. Deploy tools, customer surveys, an
pproved marketing material. Re-engages participants who have mis
scheduled appointments and activities by offering solutions and resources. Determines if a reasonable circumstanc
xists for participants who have been absent and collects required documentation. Documents all contact with participants
the case management system in well written, concise case notes. Collect and upload documentation related t
ob placements, retention milestones, reasonable circumstances, medical claims, and others. Responds to inquiries on program helpline by
swering questions regarding program requirements as well as documenting and addressing participant concerns. Conducts monthly case audits. Collects and tim
tamps documentation provided
program participants. Represents Fedcap and Families Forward with all st
holders and in the community in a positive and professional manner. Upholds all agency policies and expectations in perf
ing their job. Education and Experience : High school diploma, GED

equivalent education and/r

erience. Some College preferred. Demonstrated track record for prov
ng exceptional customer
rvice. Bi-lingual is a plus (French, Spanish, Portuguese, Swahili, an
rabic). Valid driver's license, required. Work Environment: This job op
tes in a professional office envi

ment. Position Tye/Expected Hours of Work/ Travel: This is a full-time

sition, and hours of work and days are typica

onday through Friday, 8:00 a.m. to 4:30 p.m. but will be determined by your supervisor. Equal Opportunity Employer: Fedcap provide equal employment opportunit

to all employees and applicnts for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V. Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable diff

nces for ndividuals and families to improve their economic well-being through work. Fedcap, Inc. offers a wide array of programs and services to help individua

achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports. Fedcap, Inc. provides a broad range of services to thousands of individuals

cross a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job. Fedcap, Inc. launched as part of The Fedcap Group in 2018. Website: https:

The Fedcap Group

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