At Uncommon Hospitality, we firmly believe that every person is unique, every place is distinct, and every memorable travel experience is uncommon. Family-owned and relationship-focused, we are a hotel management and development company dedicated to creating those experiences while enriching the lives of our guests, empowering our people to reach their potential, and actively participating in our community. As we continue to grow our portfolio, we’re adding a dynamic Director of Operations to help shape the next chapter of our hotels, spa, and food & beverage operations.

This role is ideal for a forward thinking leader who loves building systems, coaching teams, and elevating day to day operations. You’ll partner closely with our home office team and hotel General Managers to strengthen performance and enhance guest experiences. If you’re energized by growth, problem solving, and creating structure that empowers hospitality teams, you’ll thrive here.

Perks and Benefits:

As a valued member of our team, you will be eligible for the various benefits:

Discounted Hotel Stays Across New England and within the Small Luxury Hotel brand
Individual Coverage for Health, Dental & Vision
Unlimited PTO Policy
Annual Bonus
Discounted meals at our partner restaurants The Helm, Wayside Tavern, Twinflower Cafe and Five of Clubs
Generous Parental Leave
Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions
Access to career development and advancement courses

Role and Responsibilities

Financial Oversight & Operational Performance

Lead financial accountability across properties by supporting the development and execution of annual operating budgets.
Provide operational analysis to support the direction of the operating budgets.Conduct regular financial reviews with hotel leadership, including bi-monthly or monthly P&L meetings.
Monitor hotel performance against budgeted revenue, labor, and expense targets.
Guide managers in effective cost control practices including scheduling, payroll forecasting, labor management, inventory control, and repair and maintenance planning.
Maintain strong awareness of hotel cash flow and operational financial health.
Constantly identify opportunities for operational efficiency, improving processes and cost optimization without compromising guest experience.
Provide tools needed to keep managers accountable and updating quickly and efficiently on spending?
Run annual General Strategy Meetings to determine high priority goals for the year and keep owners up to date on what is done throughout the year
Run regular check-ins with leadership team to ensure goals and projects from General Strategy Meetings are completed by deadlines

Leadership & Team Development

Lead and coach General Managers and leadership teams to deliver exceptional hospitality and operational excellence.
Support the recruitment, onboarding, and development of hotel management staff.
Provide guidance and mentorship to help leaders make sound operational and financial decisions.
Promote leadership development and succession planning within hotel teams.
Ensure managers conduct consistent performance reviews, coaching, and staff development.
Reinforce a culture of accountability, communication, and continuous improvement.

Guest Experience & Hospitality Culture

Champion the culture and values of Uncommon Hospitality across all properties.
Ensure that each hotel consistently delivers attentive, welcoming, and memorable guest experiences.
Support managers in resolving complex guest issues or service challenges.
Monitor guest feedback, guest surveys and online reviews to identify opportunities for improvement.
Encourage teams to continuously elevate the guest experience through thoughtful hospitality practices.

Marketing & Revenue Collaboration

Ensure property teams effectively implement marketing initiatives and promotional campaigns.
Collaborate with the VP of Experience to align operational efforts with marketing strategies.
Support initiatives that drive occupancy, strong guest reviews, and overall property performance.

Community & Strategic Partnerships

Build and maintain strong relationships with local businesses, tourism partners, and community organizations.
Encourage hotel leadership teams to actively engage with the communities they serve.
Promote partnerships that enhance guest experiences and strengthen the local presence of Uncommon Hospitality.

Compliance & Administrative Oversight

Ensure compliance with all applicable federal, state, and local regulations related to hospitality operations.
Maintain adherence to HR policies, labor laws, and safety standards.
Ensure payroll processes are completed accurately and in accordance with company procedures.
Oversee adherence to Department of Labor and Health Department regulations across properties.
Ensure accurate and timely completion of operational reporting and administrative tasks.

Core Requirements

Excellence Driven
Accountable
Attention to Detail
Strong Communicator
Integrity

Preferred Skills

Bachelor’s Degree or equivalent professional experience
Strong proficiency with Microsoft Office and operational reporting tools
Experience with Property Management Systems (PMS), Revenue Management Systems, and hospitality accounting platforms
Strong understanding of seasonal hotel operations and multi-property management
Demonstrated leadership experience in hospitality operations

Additional Notes

This position requires regular movement throughout hotel properties, including prolonged standing, walking, bending, and reaching. The role involves frequent interaction with hotel teams and guests and may require responding to operational needs in a fast-paced hospitality environment. Candidates must be comfortable traveling between properties and able to lift up to 25 lbs.

Please send resume and cover letter, we would love to hear from you!!

This job is based in Portland Maine; however, there will be regular travel between our properties in Oguqnuit and Portland.

Job Type: Full-time

Salary: $125,000.00 per year

Uncommon Hospitality

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Director of Hotel Operations