The IT Technician is responsible for end user support via onsite and remote support tools; user account maintenance; and support, configuration, deployment of technology hardware and software throughout the organization. This hands-on position requires a great deal of flexibility and autonomy while working closely with end users and administrative staff.

Duties and Responsibilities:

Technology Support

Provide onsite and remote end-user support for:
Hardware: Laptops, desktops, network printers, iPhones, and tablets
Software: Windows 11, Active Directory, Microsoft 365 applications and services, internet browsers, and miscellaneous applications
Endpoint Connectivity: general LAN and Wireless access
General technology use
Facilitate warranty repairs, perform basic hardware repair tasks such as swapping a laptop keyboard or hard drive
Work with the IT Manager, IT Service Providers, and third-party vendors on escalations and permanent resolution of widespread and/or recurring issues
Facilitate communications to ensure complete and satisfactory end-user support outcomes

Technology Deployment

Install and deploy Windows laptops and desktops
Install peripherals such as monitors, docking stations, keyboards, mice, webcams, and desk phones
Deploy all-in-on printer/scanners and facilitate configuration
Configure and deploy smart phones and tablets

Technology Administration

Update tickets and device assignment in a timely fashion
Assist with maintaining an appropriate inventory of equipment and supplies
Facilitate communications and escalations with IT Service Provider
Provide accurate and timely communications and documentation of needs, problems, and resolutions

Exposure to additional system administration tools will be provided based on skillsets and a desire to learn and grow.

Other duties as assigned.

Requirements

Excellent customer relations skills, a positive attitude, and a desire to work directly with end users are essential
Ability to work independently and re-prioritize tasks as needed
Good verbal and written communication skills
Walking, sitting, bending, crouching, reaching, seeing, hearing, speaking, feeling
Lifting up to twenty-five pounds and sitting for long periods of time in front a computer screen
Valid driver's license, personal vehicle, and ability to travel regularly to other locations within approximately thirty minutes of the main office, with occasional travel to the Oxford office

Position Competencies (Knowledge/Skills/Abilities):

Proficiency with Microsoft platform, including but not limited to Windows 11 and Microsoft 365
Excellent interpersonal skills
Computer hardware troubleshooting and, on occasion, basic repair
2+ years of technical experience and/or training with a high school diploma

Benefits

Medical, Dental, Vision Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Employer Paid Short Term Disability

Employer Paid Life Insurance and AD&D

Critical Illness and Accident Insurance

Flexible Spending Accounts

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IT Technician