Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is pivotal in providing exceptional customer service and ensuring a welcoming atmosphere for all guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage front desk operations efficiently. As the first point of contact for guests, you will play a crucial role in creating memorable experiences. Agents may be asked to clean some units if necessary.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems to manage incoming calls, reservations, and messages with excellent phone etiquette.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of guest relations by providing personalized service to enhance the overall experience.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Multilingual or bilingual skills are highly desirable to cater to diverse guests.
- Familiarity with hospitality management software and phone systems is an advantage.
- Strong interpersonal skills with an emphasis on guest relations and customer service excellence.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your commitment to exceptional service will shine!
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Old Orchard Beach, ME 04064 (Required)
Ability to Relocate:
- Old Orchard Beach, ME 04064: Relocate before starting work (Required)
Work Location: In person
