Mobile Product Manager - Field Service Management

WEX, Inc. • Remote (Not specified, Not specified, United States) • 1d ago

About the Team/Role

The Field Service Management (FSM) team delivers software that powers tradespeople to excel at their craft. Our mobile platform plays a critical role in enabling technicians, working owners and office managers on-the-go to efficiently manage appointments, access job information, bill customers and deliver exceptional customer experiences.

As the Mobile Product Manager, you will own the strategy, roadmap, and execution for our mobile applications supporting field operations. You will partner closely with engineering, UX, operations, and business stakeholders to enhance the technician experience, improve operational efficiency, and drive measurable business outcomes. This role requires both strategic thinking and hands-on execution in a fast-paced, agile environment.

How you'll make an impact

Define and drive the mobile product vision and roadmap aligned with FSM strategic objectives
Own the end-to-end mobile product lifecycle from discovery and requirements gathering to launch and optimization
Partner with engineering and UX teams to prioritize backlog and deliver high-quality mobile solutions
Conduct user research and engage directly with field technicians and operational stakeholders to gather insights
Translate business needs and field feedback into clear product requirements and user stories
Use data, KPIs, and user feedback to measure product performance and drive continuous improvement
Lead sprint planning and participate in agile ceremonies to ensure timely execution
Collaborate cross-functionally with operations, customer success, and leadership teams
Identify opportunities to streamline workflows and improve technician productivity
Ensure mobile scalability, usability, and performance across iOS and Android platforms

Experience you'll bring

5+ years of product management experience, preferably within SaaS or enterprise B2B environments
Demonstrated experience managing mobile applications (iOS and/or Android)
Experience supporting field services, workforce management, logistics, or operational platforms
Strong understanding of agile methodologies and experience working closely with engineering teams
Proven ability to translate user needs into actionable product requirements
Strong analytical skills with experience using data to inform product decisions
Excellent communication and stakeholder management skills

Preferred Qualifications:

Experience working with frontline technician tools or mobile workforce applications
Background in Field Service Management platforms
Experience optimizing mobile UX for operational users
Experience working with hybrid mobile/web applications such as Ionic
Familiarity with scheduling, dispatching, or workflow automation systems

Why Join WEX

At WEX, you'll join a company that combines the stability of a global fintech leader with the opportunity to drive meaningful innovation. You'll work alongside collaborative, thoughtful teams who care deeply about impact, outcomes, and building experiences that truly matter to customers.

We offer a flexible, inclusive work environment and are committed to helping our people grow their careers while shaping the future of digital experiences at WEX.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $89,800.00 - $120,400.00