Skills:
- Must be well organized
- Must be able to multi-task throughout the shift
- Must possess good communication skills including written, verbal and radio communications
- Must understand the phonetic alphabet and aviation acronyms
- Must maintain good working relationships with fellow teammates
- Must have customer service and/or line service experience
- Must have the ability to learn and understand safety procedures, including the possible hazards on the airfield
- Must have the ability to learn/use various computer software and Point of Sale systems
- Must be able to work well under pressure
- Must have the ability to make operational decisions when necessary
Qualifications:
- Must be at least 18 years of age.
- Must have open work availability as hours may vary; weekends included.
- Must have at minimum a High School Diploma or equivalent.
- Must possess a valid driver's license and be able to pass an airport security background check.
- Must be able to read, write, and understand the English language.
- Minimum of two years in a customer service representative or line service technician position preferred.
Predictive Index Assessment -
Please click on the link below to complete the assessment. This step is required
https://assessment.predictiveindex.com/bo/804D/AirConcierge_Jul2025_184834
Reports to: General Manager
Supervisory Responsibility: This job has no direct supervisory responsibilities.
FLSA Status: This position is nonexempt.
Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.
Travel: This position requires no travel.
Physical Requirements: Must be able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. May be required to work nights and weekends. Regularly lift and/or move up to 50 pounds.
EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
