If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.
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Maine Revenue Services
Operations Processing Center
Opening Date: April 15, 2026
Closing Date: April 30, 2026
Grade/ Admin Unit: 16 / Administrative Services
Job Class Code: 6546
Salary: $18.76 - $ 27.03 / Hourly
Position Number: 016302201
Location: Augusta
Telework: None
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
JOB DESCRIPTION:
This position provides administrative support performing complex, varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment, initiative, and discretion to make decisions on various matters, including the interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures. Required abilities include maintaining knowledge of tax procedures and tax forms, as well as ensuring appropriate processes are followed. Necessary skills consist of effective communication, exceptional customer service, attention to detail, and accuracy. This position requires adaptability due to the cross-functional aspects of the job.
REPRESENTATIVE TASKS:
- Provide quality customer service to taxpayers for assigned tasks and in accordance with the standards set forth by Taxpayer Contact Center (TCC) management.
- Accurately key data for various tax returns and other documents in queues assigned unless otherwise directed.
- Answer incoming taxpayer calls and provide proper guidance as defined by TCC policies and procedures.
- Process work items, taxpayer e-mails, and other correspondence.
- Process suspended payments, suspended returns, and items in the Checks Only queue.
- Maintain and update statistical spreadsheets used by the management team to make morning staffing decisions.
- Assist in cross-training state and contract staff in proper Operations Processing Center (OPC) procedures.
- Assist other units of the OPC as assigned by management.
KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of payroll principles, procedures, and techniques; and automated payroll systems and procedures.
- Knowledge of human resources practices and employee benefits.
- Knowledge of the principles, practices, and equipment related to quality control of data input and output.
- Knowledge of the laws and practices related to the title and ownership of motor vehicle titles.
- Ability to develop and change web pages using established content.
- Ability to verify, code, compute, and/or reconcile data on standard documents.
- Ability to conduct research, gather information, and analyze results to reach a conclusion
- Ability to oversee and maintain inventory/supplies.
- Ability to review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
- Ability to examine motor vehicle title applications and associated documents such as liens, chain of ownership, vehicle and odometer information, and signatures to determine vehicle ownership.
- Ability to write clear and comprehensive reports.
- Ability to develop and recommend new work methods and administrative policies/procedures.
- Ability to understand and promote management goals as they affect day-to-day operations.
- Ability to repair, service, clean and/or maintain issued materials.
MINIMUM QUALIFICATIONS:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of:Office Assistant I,Office Assistant II,Office Associate IandOffice Associate II.
Preference will be given to those with experience in a call center environment.
APPLICATION INSTRUCTIONS:
Please submit a cover letter along with a current resume.
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.
For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
If you require a paper application, please download and print one HERE
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
