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Workers’ Compensation Board
Claims Management Unit
Opening Date: April 17, 2026
Closing Date: May 4, 2026
Grade/ Admin Unit: 18 / Supervisory
Job Class Code: 0004
Salary: $19.95 -$27.77
Position Number: 029000365
Location: Augusta Central Office
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
JOB DESCRIPTION
The Clerk IV is a working supervisor who assists in managing the Board’s Claims Management Unit. The position acts as a resource to both Board employees and the workers’ compensation insurance community including insurance adjusters, auditors, advocates and attorneys.
RESPONSIBILITIES
The Clerk IV functions under the direction of a Business Manager I and is responsible for day-to-day operations of the unit including supervision, maintaining data standards and ensuring accuracy of regulatory filings. Representative tasks include updating staff on policies affecting the unit, addressing issues and answering questions, processing regulatory filings, collaboration with other internal units and training, evaluation and coaching. The Clerk IV will develop a working knowledge of Electronic Data Interchange (EDI), Board rules, processes and forms and become familiar requests from the Social Security Administration.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of applicable laws, rules, regulations, policies and procedures.
- Knowledge of modern office management principles and practices.
- Knowledge of supervisory principles, methods, and techniques.
- Knowledge of interviewing principles and techniques.
- Knowledge of human resources practices and employee benefits.
- Knowledge of the principles, practices, and equipment related to quality control of data input and output.
- Ability to communicate effectively verbally and in writing.
- Ability to supervise subordinate personnel.
- Ability to plan, organize, delegate and assign work.
- Ability to establish operational priorities, procedures, and quality assurance mechanisms.
- Ability to coordinate and integrate work objectives among several projects and/or operational units.
- Ability to effectively plan and adjust work operations to meet planned and unexpected change.
- Ability to develop and recommend new work methods and administrative policies and procedures.
- Ability to understand and promote management goals as they affect day-to-day and long-term operations.
- Ability to establish program objectives and/or performance goals and assess progress.
- Ability to exercise good judgment in appraising situations and making decisions/recommendations.
- Ability to create and use varied correspondence formats and compose standard business correspondence.
- Ability to verify, code, compute, and/or reconcile data on standard documents.
- Ability to review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
- Ability to use applicable computer programs.
MINIMUM QUALIFICATIONS
Six (6) years of responsible clerical experience to include two (2) years performing supervision or performing highly independent clerical work. Preference may be given to candidates with knowledge of the Maine Workers’ Compensation System.
APPLICATION INSTRUCTIONS:
Please submit a cover letter along with a current resume and three (3) professional references.
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
CONTACT INFORMATION: For more information or questions specific to the position, please contact Name and email address/phone number (default will be: recruiting.ggsc@maine.gov)
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
- Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
- Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
- Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
- Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
- Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
- Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
If you require a paper application, please download and print one HERE
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
