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Position: Customer Representative Associate II MV
Department: Secretary of State - Bureau of Motor Vehicles
Division: Operating Authority Unit - Vehicle Services
Location: Augusta, Maine
Schedule: Monday – Friday, 8:00 am – 5:00 pm
Job Class: 6520
Grade: 14
Salary: $18.60 - $26.77
Closing Date: November 25, 2026
Join Our Team at the Department of the Secretary of State:
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day we want you on our team.
About the Position:
We are seeking motivated candidates for the position of Customer Representative Associate II – Motor Vehicle in the Operating Authority Unit, located within the Division of Motor Carrier Services in Augusta, Maine.
As a Customer Representative Associate II, you will assist in administering the Unified Carrier Registration Agreement (UCRA) Program, processing new and renewal filings, managing fee collection, reviewing insurance compliance for for-hire passenger carriers, and performing suspensions or restorations based on state regulations. You'll play a critical role in upholding public safety and ensuring compliance with Maine's motor carrier laws.
What We’re Looking For:
- Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
- Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
- Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
- Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
- Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
- Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.
Key Competencies We Value:
- Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
- Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
- Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
- Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
- Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
In this role, you will:
- Receive, review, and verify Unified Carrier Registration (UCR) filings for accuracy, documentation, and payment.
- Process credit card payments, balance cash transactions, and perform fee reconciliation using the BMV Point of Sale system.
- Suspend or reinstate carriers for non-compliance with insurance and registration requirements.
- Explain federal and state motor carrier laws and policies to insurance providers, carriers, and members of the public.
- Track and maintain insurance filings for taxis, buses, limousines, ambulances, student transportation vehicles, and others.
- Handle FTA (Failure to Appear) and FTP (Failure to Pay) suspensions and restorations.
- Communicate with internal and external stakeholders via phone, email, and in-person contact to resolve customer service needs.
Preference will be given to candidates who bring digital fluency and a process-improvement mindset:
Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
MINIMUM QUALIFICATIONS:
(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
All positions in this classification assume the qualifications of: Customer Representative Assistant I,Customer Representative Assistant II and Customer Representative Associate I.
Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
The successful candidate must pass a National Criminal Background check, which may include fingerprinting.
Why Join Our Team?
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
- Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($12,213.69 - $14,790.59 annual value), depending on salary. Use this chart to find Premium Rates for you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
- Retirement Plan: The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Gym Membership Reimbursement: Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
- Health and Dependent Care Flexible Spending Accounts: Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
- Public Service Student Loan Forgiveness: The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
- Living Resources Program: Navigate challenging work and life situations with our employee assistance program.
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional unpaid leave may also be available, under the Family and Medical Leave Act.
- Voluntary Deferred Compensation: Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
Contact information:
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email Terri.Kanaris@Maine.gov
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Applications cannot be accepted after the posting closing date.
If you require a paper application, please download and print one HERE or contact our office at 207-441-9993. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Secretary of State, Office of Human Resources, 101 Hospital Street, Augusta, ME 04330 or faxed to 207-624-9313. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
