Location: Augusta,Maine,United States
Job Class Code: 6598
Grade: 13
Salary: $17.30-$24.91
Closing: October 15, 2024
Bureau of Motor Vehicles is seeking motivated candidates for the position of Customer Representative Associate II in the Driver License Services Examinations Unit.
Join our team and be part of a rewarding career with ample opportunities for advancement. If you are passionate about providing excellent customer service and contributing to the safety of the roads in Maine, we want you on our team!
At the Bureau of Motor Vehicles , we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making meaningful impact on the lives of our citizens.
Apply now and enjoy our superior benefits package, which includes 13 paid holidays, 12 sick days, and 3+ weeks of vacation to start!
The Examination unit completes processing for a cumulative administration of approximately 50,000 examinations including eye, written and road annually. The primary responsibility of this unit handles the complex processing of all pre-licensing requirements for all classes of license, as provided through Maine Revised Statutes Title 29-A, state promulgated rules, and Federal Motor Carrier Safety Administration Regulations. Daily functions include, but not limited to, answering phone calls from the public including a main line, a branch line providing support to 13 branch offices, in person customer service, reviewing and maintaining applications, associated fees, scheduling, canceling, and rescheduling of written and road exams, conducting daily CDLIS checks for all applications and road exams, processing of driver medical certification requirements and the mandatory FMCSA regulations related to the commercial learner's permit process. This unit also conducts business with several trucking schools throughout the state. This position must provide an outstanding, quality customer service with an attitude that reflects a positive, public image. This position works Monday - Friday, 8:00 am - 5:00 pm.
In a typical day you will:
- Correspond with the public to receive/provide information and/or adjust complaints.
- Examine documents/information, determine facts, detect errors and irregularities, and take action as authorized.
- Establish computerized and/or manual filing systems.
- Format and type standard business correspondence from draft into final form using varied correspondence formats.
- Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of applicable service programs and resources.
- Ability to stay current and understand, discusses, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology
- Ability to format and type standard business correspondence from draft into final form.
- Ability to establish computerized and/or manual filing systems.
- Ability to prepare worksheets and perform data entry.
- Ability to remain calm in stressful situations.
- Ability to determine facts, detects errors and irregularities, and take appropriate action in accordance with established procedures
MINIMUM QUALIFICATIONS: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)
- Training, education, or experience in office and administrative support work that demonstrates:
- competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and
- the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.
For more information or questions, please contact: Matthew Dudley or call (207) 441-4512.
Why join our team?
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
- Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.