Title: Help Desk Analyst (Contract)- Job#5253
Location: Remote
Job Description:
Our client located in Augusta, ME has an immediate opening for a Help Desk Analyst to join their team in a remote capacity.
Responsibilities
- Provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.
- The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments.
- This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.
- The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements.
- May also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and Associate Chief Information Officer.
Required
- Associates Degree
- Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs as well as project management concerning computer/lab replacement cycles.
- Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War – bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You’ll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.
