Location: Augusta,Maine,United States
Job Class Code: 6546
Grade: 16
Salary: $18.76 - $27.03 per hour
Closing: November 18, 2024
At the Department of the Secretary of State , we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making meaningful impact on the lives of our citizens.
Join our team and be part of a rewarding career with ample opportunities for advancement. If you are passionate about providing excellent customer service and contributing to the safety of the roads in Maine, we want you on our team!
Bureau of Motor Vehicle is seeking motivated candidates for the position of Titles Production Trainer (Office Specialist I) in the Title Services Unit.
Who are we?
As a member of our team, you will play a vital role in assisting, advising, and training Titles Production staff. You would provide staff with assistance to develop the skills needed to maintain high standards of professional excellence. You will be responsible for dealing with all processes and services to customers and internal employees on the telephone, e-mail, and in-person. These services include, but are not limited to, the initiating of requests for uncollected title fees, reviewing, and verifying documents when training, updating title records and producing letters. The work you would be doing with us is detailed-oriented, time sensitive, and computer based. You will be required to learn Title 29-A laws, related policies, and procedures. You will also need to use independent judgement in handle exceptions to established work assignments.
Work hours for this position are Monday-Friday 8:00am-5:00pm.
Responsibilities include but are not limited to:
• Instructs employees individually and/or in groups using various methods and techniques.
• Evaluates trainee performance to suggest improvements.
• Reviews training materials to verify compliance with applicable laws, rules, policy, procedures, and standard requirements.
• Communicates with supervisor regarding an employee’s training experience.
• Opening mail, answering phone calls, reconciling revenue, and clerical work.
• Organize, review, and maintain computer and manual files.
• Operate office equipment (i.e., printers, photocopier, fax, validator, and phones)
• Provides services to internal and external customers by phone, email, and in-person.
• Perform various clerical duties within the unit.
• Examining motor vehicle title applications and associated documents such as liens, chain of ownership, vehicle and odometer information, and signatures to determine vehicle ownership and compliance with applicable regulations.
The candidate we are looking for will have the following skills:
• Training experience highly preferred
• Presentation software, especially Microsoft Teams and PowerPoint
• Knowledge of the laws and practices related to the title and ownership of motor vehicle titles.
• Knowledge of Maine Motor Vehicle Statute Title 29-A.
• Knowledge of Bureau of Motor Vehicle computer systems, including on-line programs.
In order to be successful, you must have:
• Excellent communication skills both orally and in writing.
• Customer service skills.
• Telephone etiquette.
• Exceptional Interpersonal skills.
• Computer skills – Microsoft Office Word, Excel, Outlook, Internet.
• Time management skills.
• Ability to engage and communicate with outside agencies and maintain professionalism.
• Ability to use independent judgment.
• Ability to verify, code, compute, and/or reconcile data on standard documents.
• Ability to recognize work quality issues.
• Ability to make intermediate mathematical calculations.
• Ability to prepare standard letters.
• Ability to complete detailed and accurate work assignments.
• Knowledge of modern office practices.
• Knowledge of query and research techniques.
Minimum Qualifications: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)
- Training, education, or experience in office and administrative support work that demonstrates:
- Competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills.
- Ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
- All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.
For more information or questions, please contact: Matthew Dudley or call (207) 441-4512.
Why join our team?
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
- Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
