Summary/Objective
This position reports directly to the Director of Information Technology and supports the Director and IT Manager in their efforts to maintain the integrity of the firm’s technological framework. The Systems Administrator is responsible for identifying network requirements, troubleshooting technical issues, managing system and application upgrades, and monitoring performance across all office locations. Occasional after-hours support may be required to address escalated issues.
Position Responsibilities
These job duties are representative and specific duties and/or functions may be assigned to others and/or added to meet the firm’s business and operational needs. Reasonable accommodation may be made to enable individuals with a disability to perform essential job duties.
- Oversee network traffic and usage, identifying and resolving performance issues to ensure smooth operations. Analyze key performance metrics such as bandwidth, latency, and throughput, escalating problems to vendors when necessary. Troubleshooting slow connections, hardware malfunctions, and other network-related issues will be central to this role, with a focus on maintaining network security by monitoring for unauthorized access or suspicious activity.
- Master and maintain an efficient computer imaging system to streamline the deployment of new computers. This includes developing and optimizing imaging processes for quick, consistent installations across multiple devices, reducing setup time for new equipment. Regularly update and troubleshoot the imaging system to ensure it remains current with the latest software versions and security protocols. Collaborate with the IT team to improve deployment strategies and document procedures for seamless onboarding of new hardware.
- Maintain and troubleshoot M365 tenant configurations and policies. Monitor system performance, generate reports, manage updates, and work with the IT team to ensure the M365 environment meets organizational needs and compliance requirements.
- Partner with vendors to ensure devices are encrypted, equipped with up-to-date virus protection, and regularly patched. Implement and manage appropriate monitoring tools to maintain system performance and security, ensuring all devices adhere to organizational standards for security and efficiency.
- Responsible for the maintenance, upgrading, and monitoring of major applications within the organization. This role involves ensuring optimal performance and availability of critical systems by implementing updates, troubleshooting issues, and performing regular system audits. The administrator will collaborate with cross-functional teams to deploy application enhancements, manage user access, and ensure security protocols are followed. Additionally, the role requires proactive monitoring of application performance, analyzing system metrics, and providing timely support to resolve incidents.
- Collaborate with the Director of Information Technology and external vendors to support risk assessments and penetration testing efforts. Analyze test results and implement corrective actions to enhance system defenses. Maintain comprehensive documentation of risk assessments, test outcomes, and mitigation strategies to ensure a proactive approach to cybersecurity.
- Create, improve, maintain, and ensure accessibility of various internal documents to support the efficient and secure operation of IT systems, mitigate risks, and facilitate compliance.
- Gather information to support the development of the departmental budget and collaborate with internal departments to understand their IT needs and provide solutions. Conduct cost-benefit analyses for employee requests to ensure effective support for day-to-day operations.
Knowledge, Skills & Abilities
· An undergraduate degree in Information Technology or 5 years of broad-based information technology experience with a law firm or similar service-based organization is preferred.
· Demonstrated and/or the ability to develop supervisory skills. Strong leadership and team management skills, with the ability to motivate and guide a technical team effectively.
· Strong customer service, interpersonal, and communication skills, with the ability to collaborate effectively across different teams and departments.
- High degree of initiative, exercising independent judgment, and managing multiple priorities in a fast-paced, deadline-driven, detail-oriented work environment; ability to function in stressful situations and think strategically and analytically to troubleshoot and resolve issues quickly.
- Ability to translate information related to current and new technology and telecommunication hardware, systems, and processes to all levels of internal staff. Ability to interact credibly and diplomatically and to lead through influence.
- Demonstrated experience with or ability to manage contract negotiation, understanding statements of work and contract language.
- Good understanding and technical knowledge of current computer systems (hardware/software), networks, security, telecommunications, databases, and storage systems.
- Engage in ongoing learning of the latest technologies and trends by participating in educational opportunities, reading professional publications, maintaining personal networks, and being active in professional organizations.
Physical Requirements
Standing/walking – 30%
Sitting – 70%
Lifting – 1% at 20 lbs. maximum
Bending/stooping – 2%
Pushing/pulling – 2%
Work Environment and Requirements
Well-lit, carpeted, and temperature-regulated environment. Normally sitting but with the freedom to stand on an as-needed basis. Walking throughout the building to meet the firm’s employees. Daily use of a computer requires dexterity and coordination. Work may be required off hours and on weekends due to special projects or updates required at times that won’t interfere with the firm’s typical office hours of 8 am to 5 pm.
Acknowledgment
No position description can define completely all aspects of a particular position. As such, this position is subject, at management’s discretion, to the assignment of additional or different duties.
At Drummond Woodsum we are committed to the growth and development of our employees. Our focus is geared toward fostering a culture where you can work with and learn from diverse individuals, explore and expand your capabilities, and are valued for the contributions and perspectives you bring. We’re committed to providing our team members with the support they need to thrive both personally and professionally, and we are proud to offer the following benefits:
· Insurance options, including domestic partner coverage, for health (either a co-pay-based plan or HSA with firm contributions), dental, and vision
· 401(k) plan with pre- or post-tax investment options and firm contributions
· Wellness support, including partnerships with SoulBeing and Calm, telehealth coverage, and on-site privacy rooms
· Life insurance coverage at 1.5x your annual salary, plus supplemental voluntary coverage available
· Leave plans, including paid parental leave, short- and long-term disability
· Firm involvement, including:
o Monthly firm lunch meetings to hear about all areas of the firm
o Committee participation, such as our Community Service Committee which organizes a drive every December and our public outreach week in July
o Social gatherings – 2023 included a field day BBQ, a holiday get-together, and our annual Halloween party for our families
For consideration, please submit your resume and cover letter by email to hr@dwmlaw.com. We look forward to hearing from you.
Drummond Woodsum is an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, sex, veteran’s status, age, disability, sexual orientation, gender identity, genetic information, creed, citizenship status, marital status, or any other characteristic protected by federal, state or local laws. Our Firm’s policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, Drummond Woodsum makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, disabled individuals and covered veterans. EOE M/F/V/D
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person
Edit job
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Work Location: In person
