Customer Service Representative

Job Overview:

As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and retention. You will be the first point of contact for customers, providing assistance, resolving inquiries, and delivering exceptional service. Your communication skills and ability to analyze customer needs will be essential in this role.

Duties:

- Respond to customer inquiries via phone, email, or chat with professionalism and empathy.

- Conduct data entry accurately and efficiently to update customer information.

- Support inside sales reps.

- Engage in outbound calling to follow up on customer concerns or offer promotions.

- Utilize phone etiquette to provide a positive customer experience.

- Collaborate with the sales team to promote products or services to customers effectively.

Requirements:

- Proven experience in customer service or a related field.

- Strong communication skills to effectively interact with customers.

- Ability to analyze customer needs and provide appropriate solutions.

- Experience in data entry and maintaining accurate records.

- Excellent phone etiquette and interpersonal skills.

Join our team as a Customer Service Representative where you can showcase your customer service skills, communicate effectively in multiple languages, and contribute to our commitment to exceptional service delivery. If you are passionate about helping customers and thrive in a fast-paced environment, we welcome your application.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance

Shift:

8 hour shift

Ability to Commute:

Gorham, ME 04038 (Required)

Ability to Relocate:

Gorham, ME 04038: Relocate before starting work (Required)

Work Location: In person

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Customer Service Representative