Job ID Number

R5996

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

The Account Manager will serve as the dedicated, on-site leader of the Managed Service Provider (MSP) Account Team for a client in the State of Maine onsite.

Job Description

We are seeking a highly skilled and experienced Account Manager to join our IT team. This position will be full-time, on site, and is a salaried position.

What You'll Do

Serve as the primary relationship manager between the State, MSP, and supplier network
Partner with Department and State managers to build strong working relationships, document workforce needs, and support ongoing and future staffing initiatives
Oversee the full requisition lifecycle including manager needs qualification, candidate review, phone screening, interview facilitation, and selection process
Act as point of escalation for issues involving supplier performance, resource relations, billing, reporting, and recruitment
Provide regular status updates to State leadership, including weekly requisition and program reports
Deliver MSP education and VMS training to State managers, ensuring compliance with State processes and system use
Recommend process improvements to drive efficiencies and program enhancements
Ensure accountability for sub-vendor performance, including candidate quality, compliance, and timely issue resolution
Coordinate closely with the Contract Administrator on all program management and governance requirements
Maintain on-site staffing presence in Augusta, ME during State business hours (Monday–Friday, 8 a.m.–5 p.m.)

What You'll Need

Required:

Bachelor’s degree in Business Administration, Human Resources, or related field
10+ years of experience in MSP program management, staffing, or contingent workforce management with public sector VMS clients
Strong knowledge of IT staffing industry trends, practices, and compliance requirements
Proven leadership skills with experience managing supplier networks and large-scale staffing programs
Excellent communication, relationship management, and issue resolution skills
Experience delivering executive-level reporting and program governance updates
Ability to work onsite in Augusta, ME with occasional approved travel

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $110,000 - $120,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

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Account Manager