As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability.

Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

PRIMARY RESPONSIBILITIES

Audit, post, and balance daily cashiers work for Hotel
Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest’s account daily
Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.
Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel’s performance; ensure distributed to the appropriate departments
Ensure credit card system reconciles to daily transaction lists
Verify cash postings and verify cashier drops to ensure accurate
Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management

ADDITIONAL GUEST SERVICE REPRESENTATIVE RESPONSIBILITIES

Greets all guests in a pleasant and professional manner
Completes the guest registration and check-out procedures
Answers telephone, transfers calls, and takes messages when applicable
Makes hotel reservations for guests, including changes and cancellations
Follows proper credit card procedures
Maintains accurate bank during shift and uses correct vouchers for specified transactions
Responds to all guest needs and requests in a timely fashion
Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
Understands hotel service and programs
Knowledgeable of geographical area and points of interest
Files appropriate paperwork as directed
Ensure the front desk is adequately stocked of all supplies
Understands hotel emergency procedures and evacuation protocols
Collects payment for all guests at check-in and check-out. Makes changes as necessary
Keeps Front Office and Lobby area near, clean, vacuumed, and dusted daily
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance is clean and professional
Maintain confidentiality of proprietary information and protect company assets
Speak with others using clear and professional language
Establishes and maintains open, collaborative relationships with employees and fellow management team members.
Perform all reasonable job duties as requested.

JOB REQUIREMENTS

High School diploma or equivalent and/or experience in a Hotel or a related field preferred
Significant attention to detail.
Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.
Understanding of basic math skills
Good verbal and guest interaction skills
Collect money and issue change where applicable
Ability to work as a cohesive team member - relaying information appropriately from shift to shift
Must be able to stand for several hours at a time
May be required to lift items up to 25 lbs.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

Employee discount
Paid time off
Referral program

Work Location: In person

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Night Auditor