Skills
Active Directory, Information Technology, Firewalls, Ticketing Systems, IT Security, VPN, Servicenow, Disaster Recovery Planning, CompTIA Certs, Malware Analysis, Network Administration, ITSM, Help Desk Support, SCCM, Information Security, Cybersecurity, VoIP Phone, Azure, PowerShell, Desktop Support, Hardware, End Users, Application Support, Wireless Networking, SIEM, Wireless, Vulnerability Assessment, Systems Engineering, IT Audits, FISMA, NIST, RFM, GRC, ATO, POA&M, NESSUS, Electronic File Systems
About
IT professional with 20 years of experience in system analysis and technical support; Proven expertise in gathering requirements, optimizing tools, and managing detailed documentation to support agile project delivery. Skilled in collaborating cross-functionally to enhance user experience and streamline support processes through Salesforce and related platforms. Demonstrated ability to drive system improvements and maintain operational excellence in fast-paced environments. Research & Development on AI Principles
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