Skills
Leadership & Operations
• Large-Scale Team Leadership (Up to 450 Employees)
• Operational Strategy & Execution
• Performance Framework Development
• Organizational Alignment
• Process Improvement & Workflow Optimization
• Lean Six Sigma Green Belt
• Multi-Department Coordination
• KPI Development & Performance Tracking
• Attrition Reduction & Retention Strategy
Business Development & Growth
• Revenue Expansion ($5M+ Impact)
• Client Onboarding & Account Growth
• Customer Success Strategy
• Cross-Functional Collaboration
• Market Expansion Support
• Strategic Relationship Building
Training & Enablement
• Leadership Development Programs
• 1,500+ Hours of Training Delivery
• Onboarding Program Design
• Performance Coaching
• Employee Engagement Systems
• Training Documentation & SOP Development
Customer & Client Operations
• Customer Service Excellence
• Call Center & Remote Support Operations
• Conflict Resolution
• CRM & Ticketing Systems (Salesforce, HubSpot, Zendesk)
• High-Volume Case Management
• Escalation Handling
Creative & Production Operations
• End-to-End Production Oversight
• Scheduling & Timeline Management
• Vendor Coordination
• Creative Team Leadership
• Digital Content Scaling
• Production Workflow Optimization
Technology & Systems
• Microsoft Office Suite
• Google Workspace
• Zoom & Remote Collaboration Tools
• Scheduling & Workflow Tools
• CRM Systems & Automation
Community & Mentorship
• SCORE Subject Matter Expert
• Youth Mentorship
• Arts & Theater Leadership
• Cross-Generational Team Development
About
Joseph Swenson is an operations and performance-driven executive with more than 15 years of experience leading large-scale teams, scaling service delivery models, and building high-performing organizations. Throughout his career, he has overseen teams of up to 450 employees, implemented enterprise-wide performance frameworks adopted across 126 sites, and contributed to over $5 million in new business growth.
Joseph’s leadership background spans corporate operations, customer success, business development, and organizational performance. He has delivered more than 1,500 hours of training and development programming, impacting over 6,000 employees and strengthening retention, engagement, and operational consistency. His approach blends strategic vision with disciplined execution, enabling teams to perform effectively in fast-paced, high-volume environments.
As President of Broken Arts Entertainment, Joseph leads end-to-end production operations for a growing creative company, overseeing 60+ annual productions while building scalable systems to support expansion beyond 150 projects per year. He combines creative leadership with operational precision, ensuring both artistic excellence and structured delivery.
A Lean Six Sigma Green Belt and business administration graduate, Joseph is recognized for his calm, solutions-focused leadership style, cross-functional collaboration, and commitment to building resilient, high-performing teams.
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